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Online Store - Publications
The format of every publication in ICMA’s bookstore is noted in brackets following the publication title. Please choose the correct format - purchases of electronic documents are non-refundable. You may download and save a PDF, epub, or mobi file to your computer or mobile device. To open these file types you must have a PDF (Adobe Acrobat), epub, or mobi (Kindle) reader software/device. If you experience problems with your reader, it is best to contact the manufacturer of the reader software and/or device for support. All sales must be prepaid with credit card (VISA, MasterCard, or American Express) or check, and all sales are final. Your purchase of a digital publication from ICMA’s bookstore is solely for your use and not for distribution to others. If you need multiple copies of a digital publication, please use one of our e-textbook distributors: Ebrary; Follett BryteWave; Ingram VitalSource; University Readers. |
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 How does local government provide health care coverage to support a healthy workface? To help you assess a range of coverage options as well as health and wellness programs, ICMA and CIGNA HealthCaremore... No reviews  Provides information for the local government administrator and police executive on managing basic police services. ISBN: 0-87326-131-3 No reviews In 2012, ICMA partnered with the Michigan State University (MSU) Center for Regional Food Systems to conduct a national survey of the landscape of local governments’ food-related policies, programs,more... No reviews Local government interaction with the public is critical to engaging citizens in the community. A centralized customer service (311) system provides a vehicle through which residents can make their nmore... No reviews Development impact fees have been shown to be a viable way for local government to finance off-site infrastructure. Reviewing two and a half decades of research into the use, implications, and effectmore... No reviews  Easy-to-use guide on establishing and maintaining solid relationships with boards and councils. Offers best practices, protocols, and insight. Even offers advice on “when things go wrong.” ISBN: 978-0-87326-431-0 No reviews  Get guidance on effectively assessing fire and EMS, implementing changes safely, and effectively communicating these changes to key stakeholders. No reviews  Coaching strategies for local government managers to foster successful working relationships among elected officials; includes sample coaching action plan. No reviews  Report describes types of community meetings and advises on logistics, ground rules, active listening, dealing with angry citizens, and handling tough questions. No reviews Conflict between career firefighters and volunteer firefighters is a problem many local administrators face. What are the roots of this conflict and what can administrators do to manage fire and emermore... No reviews
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