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Online Store - Publications
The format of every publication in ICMA’s bookstore is noted in brackets following the publication title. Please choose the correct format - purchases of electronic documents are non-refundable. You may download and save a PDF, epub, or mobi file to your computer or mobile device. To open these file types you must have a PDF (Adobe Acrobat), epub, or mobi (Kindle) reader software/device. If you experience problems with your reader, it is best to contact the manufacturer of the reader software and/or device for support. All sales must be prepaid with credit card (VISA, MasterCard, or American Express) or check, and all sales are final. Your purchase of a digital publication from ICMA’s bookstore is solely for your use and not for distribution to others. If you need multiple copies of a digital publication, please use one of our e-textbook distributors: Ebrary; Follett BryteWave; Ingram VitalSource; University Readers. |
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 From the beginning, local government managers have been expected to constantly improve and “reinvent” the ways in which local government conducts business. The recommendations in the 1992 book Reinvemore... No reviews  Local government managers have been committed to improving life for the people in their communities from the beginning. This article provides a retrospective of the many social policy issues facing lmore... No reviews  With a special focus on the fiscal upheavals in Stockton, California, and Detroit, Michigan, this article reviews the key issues at the heart of this key question: are states and local governments onmore... No reviews  Constituent relationship management (CRM) systems (with or without a dedicated 311 number) are in place in more than 100 U.S. cities and counties. See what the evidence says about how 311/CRM systemsmore... No reviews  Every day local governments must provide 311/CRM (customer relationship management) services to answer questions and handle service requests from their residents. At the same time, they’re being askemore... No reviews  Decision makers rarely get to choose between good ideas and bad ideas; instead, they have to choose between good ideas. Managing Local Economic Development: Cases in Decision Making: A Jail in City Cmore... ISBN: 978-0-87326-663-5 No reviews  Decision makers rarely get to choose between good ideas and bad ideas; instead, they have to choose between good ideas. Managing Local Economic Development: Cases in Decision Making: A Jail in City Cmore... ISBN: 978-0-87326-653-6 No reviews  The hard part of government is that decision makers rarely get to choose between good ideas and bad ideas. Managing Local Government: Cases in Decision Making: A Jail in City Center is describmore... ISBN: 978-0-87326-535-5 No reviews The hard part of government is that decision makers rarely get to choose between good ideas and bad ideas. Managing Local Government: Cases in Decision Making: A Jail in City Center is describmore... ISBN: 978-0-87326-513-3 No reviews  Who has the final say in where public facilities are built? Managing Local Government: Cases in Effectiveness: Relating to Other Organizations: A Jail in City Center is described from the vantage pomore... ISBN: 978-0-87326-648-2 No reviews
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