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Managing Community Meetings (e-Document), [PDF]

Managing Community Meetings (e-Document), [PDF]

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Report describes types of community meetings and advises on logistics, ground rules, active listening, dealing with angry citizens, and handling tough questions. ...
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A variety of skills and techniques are needed to handle community meetings, whether the meetings are large or small. This report describes various types of community meetings and advises how to select the best type for your desired outcome. It recommends meeting formats and logistics such as announcements, room arrangements, and agendas. It also offers advice on getting the meeting off to a successful start, practicing active listening, and using nonverbal messages. Detailed suggestions about how to deal with angry citizens and several techniques for handling difficult questions are provided. List of additional resources.

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