The Future of the Profession



Learn about the BIG ideas and concepts managers will face in the next 10 to 20 years. Come explore skills managers will need and what emerging trends to prepare for—e,g., driverless cars, smart-city design, sharing economy, and technological changes. 6, 7

MODERATORS & SPEAKERS
Speaker: Tanisha Briley, City Manager, City of Gaithersburg, Gaithersburg, MD
Speaker: Jennifer Reichelt, Deputy City Administrator, City of Yuma, Yuma, AZ
Speaker: Mara Shaw, Associate Director, Carl Vinson Institute of Government, Athens, GA
Moderator: David Street, City Manager, City of District Heights, District Heights, MD

A Planning Template for Emerging Technology



It’s an exciting time to be in local government management from a technology perspective. Every day new technologies appear on the horizon. Whether it’s apps, or AI, or blockchain, or drones, or a host of “smart” gizmos, all these technologies come with a price tag and big promises. This session is intended to help local government managers develop a framework/mindset to get their arms around new and emerging technologies, and a process to plan and budget for them. Presented by Plante Moran.

MODERATORS & SPEAKERS
Speaker: Adam Rujan, Partner, Plante Moran, PLLC, Ann Arbor, MI

Alternative Approaches to Achieving Community Objectives Through Building Department Services



Local governments of all sizes are looking for innovative and cost-effective models for the efficient delivery of community development services—building department, code enforcement, planning and zoning, and beyond. Delivering services to our communities needs to be timely, innovative, improved, and cost-effective while maintaining customer service, budget objectives, and community satisfaction. Presented by SAFEbuilt.

MODERATORS & SPEAKERS
Speaker: Tom Klein, Chief Revenue Officer, SAFEbuilt, Inc., Loveland, CO

Are You Equipt to Innovate?



The Equipt to Innovate framework suggests that local governments that are dynamically planned, broadly partnered, resident involved, race-informed, smartly resourced, employee engaged, and data-driven are well-positioned to foster inclusive, responsive, and resilient communities. Learn about this framework for high-performance governing, what it looks like in practice, and how it can guide your efforts to promote innovation and racial equity.

MODERATORS & SPEAKERS
Moderator: Laura Goddeeris, Director of Research, ICMA, Washington, DC
Speaker: Marlon Williams, Assistant Director of Public Sector Innovation, Living Cities, New York, NY

No Nonsense: A Regional Approach in Belgium



Flanders, Belgium, is undergoing significant changes. Local Leaders intend to integrate public social services, reorganize police forces, merge municipalities, introduce service design principles when modernizing city halls, transform to a digital, paperless administration, and change the management of human resources.

MODERATORS & SPEAKERS
Speaker: Colin Beheydt, City Manager, City of Bruges, Bruges, BELGIUM
Speaker: Borchert Belien, City Manager, Local Authority Oosterzele, Oosterzele, BELGIUM

Uncorking Blockchain: From Permits to Crypto Currencies



Why is blockchain technology important?  This presentation builds upon concepts central to blockchain technology (decentralization, immutability, and security). Areas to be explored include Secured Transactions, IoT, Supply Chain and Logistics, Real Estate and Title, Privacy/Cybersecurity, Policy, Smart Contracts, and KYC/AML.

MODERATORS & SPEAKERS
Speaker: Russell Truell, Franklin, TN

Data-Driven Crisis Management in Dayton, Ohio



Tackling a city-wide crisis is one of the hardest parts of managing a city—and responding to the crisis and maintaining communication with residents can be a challenge. The city of Dayton, Ohio, experienced this challenge firsthand but used artificial intelligence (AI) technology for smarter crisis management. Dayton experienced a catastrophic water main break emergency that caused the city to lose 150 million gallons of treated water. This session will explain how AI helped the city manage the situation, be more effective in its response to residents, and more. 6, 9

MODERATORS & SPEAKERS
Speaker: Eyal Feder-Levy, CEO & Co-Founder, Zencity, Tel Aviv-Yafo, ISRAEL
Speaker: Joe Parlette, Deputy City Manager, City of Dayton, Dayton, OH

Economic Development 2.0: The Role of Technology in Today’s Economic Development Processes



Technology is making waves in many areas of local government management, including economic development. This session will explore the types of technologies available today to help city managers and their teams be more efficient in their economic development efforts. Topics will include the role of CRMs in the business outreach process, GIS technologies, tools government can provide to local businesses to help with business retention, and even the role of digital marketing in the business attraction process. Presented by Buxton.

MODERATORS & SPEAKERS
Speaker: Robb Miller, VP Sales, Buxton, Fort Worth, TX

Fostering a Culture of Innovation and Collaboration in Your Community



The city of Fort Collins, Colorado, will present its community-wide strategy to spark innovation within government in a way that extends to community stakeholders. The culture of innovation in Fort Collins is a catalyst for innovative solutions that include waste-to-energy, municipal broadband, dynamic parking, climate action planning, and traffic management. Hear how you can foster a culture of innovation in your community and co-create your community’s future with “city as a platform” thinking. Presented by eCivis.

MODERATORS & SPEAKERS
Speaker: Jeffrey Mihelich, City Manager, City of Bozeman, Bozeman, MT

Building a Culture of Unshakeable Security



Most cyberattacks start with an unsuspecting staff member who receives a phishing email or inadvertently exposes a password. This reality means that your cybersecurity program is only as secure as your staff members’ weakest security habits. CyberDefenses will share proven ways to instill a culture of impeccable security habits that extend beyond the data center and onto the desk of each and every employee. Presented by CyberDefenses.

MODERATORS & SPEAKERS
Speaker: Brian Engle, CISO and Director of Advisory Services, CyberDefenses, Round Rock, TX

Moving Forward with a Smart Communities Strategy



Smart communities push aside politics and preconceptions in favor of data and analytics to make decisions. How our communities will run in the future and how our citizens will perceive government services depend on our ability to embrace smart. Presented by Esri.

MODERATORS & SPEAKERS
Speaker: Christopher Thomas, Director Government Markets , Esri, Redlands, CA

Taking Advantage of Opportunity Zones



The U.S. Department of Treasury has designated 8,700 Opportunity Zones around the country, places where millions of Americans continue to live below the poverty line. Get the latest news on Opportunity Zones (OZs) and Opportunity Funds, as well as strategic information for local government leaders and managers who have OZs in their communities.

MODERATORS & SPEAKERS
Speaker: Jane Campbell, President & CEO, U.S. Capitol Historical Society, Cleveland, OH
Speaker: William Lambe, Director of Capital Solutions, Enterprise Community Partners, Atlanta, GA, Washington, DC

The Future of How, When, and Where We Work



Innovation doesn’t “just happen.” Innovation happens when governments stop doing things because “that’s the way it’s always been done” and start seeking better ways to deliver public services. We’ll discuss new strategies being introduced in California. 4, 10, 13

MODERATORS & SPEAKERS
Moderator: Jason Damweber, Deputy Town Administrator , Town of Estes Park, Estes Park, CO
Speaker: Dominic Lazzaretto, City Manager, City of Arcadia, Arcadia, CA
Speaker: Nat Rojanasathira, Assistant City Manager, City of Monterey, Monterey, CA

Innovation in Your Organization



Is your organization using the latest tools and techniques to foster innovation in public administration and address complex problems? How can public servants across the globe sharpen their problem-solving skills? Learn about early findings of research on public sector learning conducted by one the nation's leading experts on innovation, who is also a 2018-2019 ICMA Local Government Research Fellow.

The Use of Artificial Intelligence to Solve Public-Sector Problems



The use of artificial intelligence(AI) has become a reality. With a shrinking public-sector workforce, tighter budgets, and the public’s increased demand for more efficient government, community leaders need to look to technology to tackle public issues. 11, 13

MODERATORS & SPEAKERS
Moderator: Jane Christenson, Assistant County Executive Officer, County of Placer, Auburn, CA
Speaker: Eyal Feder-Levy, CEO & Co-Founder, Zencity, Tel Aviv-Yafo, ISRAEL
Moderator: Leslie Herring, Chief Administrative Officer/City Clerk, City of Westwood, Westwood, KS
Speaker: Debra Lam, Managing Director, Smart Cities and Inclusive Innovation, Georgia Tech University, Pittsburgh, PA
Speaker: Scott Levens, Consultant _ Artifical Intelligence, Auckland, NEW ZEALAND

Innovation in the Fire and Rescue Services



ICMA and the Center for Public Safety Excellence have commissioned a report on possible approaches for increasing innovation in the fire and rescue services. Join this session to hear the preliminary findings and to share your thoughts on what the report has to offer for your community.

MODERATORS & SPEAKERS
Moderator: Preet Bassi, Chief Executive Officer, Center for Public Safety Excellence, Inc., Chantilly, VA
Speaker: Randy Bruegman, Center for Public Safety Excellence, Inc., Madison, WI

How New Technology Can Uncover Hidden Capacity in Your Local Government



Traditional, largely Excel-driven budgeting and performance management systems make for inefficient processes and, frankly, waste time and taxpayer dollars. However, modern government technology greatly boosts efficiency and increases collaboration throughout the government. This session will demonstrate how innovative technology strategies have enabled local governments to save the equivalent of a full-time employee and more because of technology initiatives. Presented by OpenGov.

MODERATORS & SPEAKERS
Moderator: Zac Bookman, CEO, OpenGov, Inc., Redwood City, CA
Speaker: Daniel Buffalo, Finance Director, City of Ukiah, Ukiah, CA
Speaker: Mark Welch, Solutions Engineer, OpenGov, Inc., Redwood City, CA

Futurist Camp: Data Driven Approaches to Anticipating the Future of Your City



In this discussion, participants will join us in the first half of the strategic foresight process (aka “futuring”) by analyzing current trends facing local governments according to the impact those trends will have on local government in the next 20 to 40 years. They’ll work together to discuss the trends and sort the cards according to potential impact and how prepared we are to address that impact.

Will Autonomous Vehicles (AV) Stop at the Big-City Line?



This roundtable focuses on the infrastructure and policy changes needed in large, small and rural communities to become "AV-friendly."  We’ll discuss what AV manufacturers, tech companies, and TNCs are doing to ensure economic and AV digital continuity between municipalities.

Mobile Solutions Help Keep Office Doors "Open" and Lines Short



What are local government officials to do when lines are long and budgets are tight? Adding resources is not an option, yet citizen complaints about wait times continue to pile up. This was the challenge facing department of motor vehicle offices in several counties. A new mobile solution proved to be the answer. It allowed residents to renew their vehicle registrations from anywhere at any time, even during the implementation of a new system. Hear how it can be used by your local government to increase customer satisfaction, reduce office traffic, and solve unique challenges such as temporary office closures. Presented by NIC, Inc.

MODERATORS & SPEAKERS
Speaker: Angela Fultz-Nordstrom, NIC, Inc., Olathe, KS

Using Technology to Understand Resident Feedback, Manage Crises, and Make Data-Driven Strategic Decisions



Learn how the City of Fort Lauderdale, FL uses AI technology as an essential partner for understanding the silent majority, assessing resident sentiment on key issues, and building better policy and services. From hurricane preparedness to stadium demolitions, Chris Lagerbloom, City Manager of Fort Lauderdale, and Zencity, will highlight the range of powerful AI use cases and lessons learned.

MODERATORS & SPEAKERS
Speaker: Luisa Agathon, Neighbor Support Manager, City of Fort Lauderdale, Fort Lauderdale, FL
Speaker: Eyal Feder-Levy, CEO & Co-Founder, Zencity, Tel Aviv-Yafo, ISRAEL
Speaker: Roberto Hernandez, Assistant City Manager, City of Lakeland, Lakeland, FL

Emerging Regulatory Arenas: Governing for the Future



From ride sharing to e-scooters to cannabis sales and short-term rentals,communities have the opportunity to get out in front of emerging regulatory areas. A panel of experts will discuss these challenges and suggest possible solutions. 11

MODERATORS & SPEAKERS
Speaker: Anuj Gupta, City of Santa Monica, Santa Monica, CA
Moderator: Amy Hamilton, City Manager, City of Richmond Heights, Richmond Heights, MO
Speaker: David Maxwell, Senior Product Marketing Manager , Accela, Inc., San Ramon, CA

Everything You Wanted to Know about Cyber Risk (but Were Afraid to Ask!)



What if your municipality’s computers were locked down and you were asked to pay a $30,000 Bitcoin ransom? Scary, right? Tackle the complex topic of security in the public sector and learn about programs and gain knowledge for better security practices.

MODERATORS & SPEAKERS
Speaker: Josh Fruecht, eGovernance Advisor, iCompass & BoardDocs, Diligent, Winter Garden, FL

The Use of Artificial Intelligence in Solving Public Sector Problems



Following up on Tuesday’s session (October 22, 2019 –9:45-10:45 am) on this same topic, attendees will have an opportunity to informally discuss how AI technology will impact how local governments will do business in the future. Join us to share your ideas!