Rebuilding Civic Infrastructure



In a time defined by cultural and political divisiveness, local governments have a key opportunity and responsibility in restoring civic practices guided by democratic values. Research findings and case studies explore how managers and other stakeholders can elevate the dialogue.

MODERATORS & SPEAKERS
Speaker: Tanya Ange, County Administrator, County of Washington, Hillsboro, OR
Speaker: Nicole Hendrickson, Community Outreach Director, County of Gwinnett, Lawrenceville, GA
Speaker: Nicolaie Moldovan, City Manager, Alba Iulia Municipality, Șeușa, AB, ROMANIA
Moderator: Scott Neal, City Manager, City of Edina, Edina, MN

Public-Public Partnerships: Working with Your Neighboring Military Installation



Federal law allows military installations to acquire services from neighboring local governments, but few communities create these partnerships. Learn from managers and base commanders about how to create a sole-source intergovernmental support agreement partnering with a nearby military base, and other opportunities that can benefit the wider community.

MODERATORS & SPEAKERS
Speaker: Douglas Hewett, City Manager, City of Fayetteville, Fayetteville, NC
Speaker: Teran Judd, Director, Air Force Community Partnership and Encroachment, U.S. Air Force, Washington, DC
Speaker: Axel Lopez, Program Manager, Leidos, Arlington, VA
Moderator: Fred Meurer, Retired, Monterey Bay Defense Alliance, Salinas, CA
Speaker: Justin Mitchell, Deputy Garrison Commander, Fort Bragg, Fort Bragg, NC

Techniques for Attracting Tourism Investment to Your Municipality



In order to attract tourism, cities need to promote a brand and then ensure that the products they offer match that brand. What's more important for a city? What comes first? This roundtable will look at the tools Puerto Rico has used to develop its branding strategy and lead a discussion on how to ensure that cities invest in tourism products that align with their brand.


MODERATORS & SPEAKERS
Speaker: Mickey Espada, President, Global Advisors Group, Hato Rey, PR

Key to Thriving Communities: Today’s Public Libraries



Farmers Branch Manske Library, a hub of its thriving community, has strategically balanced excellent service with economic reality. Learn how this suburban library has been instrumental in community revitalization and growth by becoming a destination for enrichment, community connection and contemporary living.

MODERATORS & SPEAKERS
Speaker: Denise Wallace, Library Market Strategist, Gensler Dallas, Farmers Branch, TX
Speaker: Benjamin Williamson, City Manager, City of Farmers Branch, Farmers Branch, TX

Community Cohesion in a Time of Crisis: How Technology Can Align Your Community



When a crisis strikes, your community and communication, especially from government leaders, is key. Learn how the City of Redding, CA leveraged technology in a time of crisis to engage and inform the community during the Carr Fire’s rapidly developing situation. And how the Nebraska Department of Transportation provided citizens with updated information on the scope of flood damage to the Nebraska state highway system and the status of recovery efforts.  Presented by OpenGov.

MODERATORS & SPEAKERS
Panelist: Jeni Campana, Highway Communication Services Manager, Nebraska Department of Transportation, Lincoln, NE
Panelist: Janelle Galbraith, Assistant Director of Economic Development and Tourism, City of Lynchburg, Lynchburg, VA
Moderator: David Reeves, President, OpenGov, Inc., Redwood City, CA

Civic Capital: Your Community's Problem-Solving Capacity



What makes some communities better able than others to solve tough social, political, or economic challenges?  The National Civic League’s 2019 Civic Index measures engagement, inclusion, equity, communication, shared vision, and collaboration. See how this self-assessment tool can help your community.

MODERATORS & SPEAKERS
Speaker: Doug Linkhart, President, National Civic League, Denver, CO

Podcasting Your Story



Want to be part of the hottest communication trend and start a podcast? This session will discuss how a podcast can help you increase your community’s connection to residents, offer tips on how to get your new podcast up and running, and show you how to structure and promote your podcast for maximum engagement. See how local governments can effectively share their stories and promote healthy civic dialogue via podcasts or other direct engagement.


MODERATORS & SPEAKERS
Speaker: Erika White, Washington, DC

Strengthening Libraries as Community and Entrepreneurial Hub



Beyond their traditional roles, libraries also serve as learning and entrepreneurial hubs to support immigrants, people of color, justice-involved individuals, women, and veterans. Explore strategies to engage your next wave of community leaders and benchmark your effectiveness.

MODERATORS & SPEAKERS
Panelist: Tammy Baggett, Library Director, County of Durham, Durham, NC
Moderator: Susan Benton, Washington, DC
Panelist: Wendell Davis, Managing Principal Sixty-Revolutions LLC, Sixty-Revolutions LLC, Burlington , NC

Optimizing Economic and Financial Outcomes in Your Parks and Recreation Assets



Parks and recreation assets produce significant economic, social, and community benefits. Understanding the impact of these benefits on property values, health care costs, crime rates, and community engagement is the first step in evaluating the value of your parks and recreation assets. The second step is to understand where you have opportunities to optimize your assets and increase revenue by utilizing creative financing, program development, new facilities development, and cost containment strategies. Presented by Sports Facilities Advisory | Sports Facilities Management.

MODERATORS & SPEAKERS
Speaker: Jason Clement, CEO & Founder, The Sports Facilities Companies, Clearwater, FL

Cultivate a Happier and Engaged Community through Transformed Digital Solutions



Fostering healthy citizen interactions is easier in the digital age. Learn how communities are becoming more involved, engaging with government on multiple channels and increasing access to services and life-saving information. It’s time to rethink your approach to communications. Presented by Granicus.

MODERATORS & SPEAKERS
Speaker: Mark Hynes, Chief Executive Officer, Granicus, Inc., Denver, CO
Speaker: Michele Williams, Chief Information Officer, City of Culver City, Culver City, CA

City Health Dashboard: Connecting Data to Change for a Healthier Community



The City Health Dashboard is an online resource providing city- and neighborhood-level data on health and health drivers for 500 U.S. cities. Learn how this tool has been used by cities to forge local solutions and drive change.

MODERATORS & SPEAKERS
Speaker: Laura Lam, Chief Operating Officer, City of Kalamazoo, Kalamazoo, MI
Speaker: Becky Ofrane, Manager of Partnerships, City Health Dashboard, New York University, New York, NY

How to Collaborate with Your Chief to Conduct a Police Department Review



Building upon their highly successful past workshops on Asking Your Police and Fire Chiefs the Right Questions the CPSM team will discuss data driven ways to determine staffing as well as alternative strategies to meet needs staffing needs, especially in light of the current difficulties in finding quality candidates.

MODERATORS & SPEAKERS
Speaker: Jackie Gomez-Whiteley, Senior Associate, Center For Public Safety Management, LLC, Washington,DC, Washington, DC
Speaker: Thomas Wieczorek, Director , Center For Public Safety Management, LLC, Washington,DC, Washington, DC

I’d Like to Thank the Academy



An academy program for residents can educate them about government structure and services, encourage respect and collaboration, and train tomorrow’s leaders. Share what’s worked and what hasn’t and reimagine the process beyond pizza and PowerPoints.

How Well Do You Know Your Community, Really?



Local governments are challenged to overcome a variety of issues that face their communities, including social inequities, economic opportunity, infrastructure, and public safety. Understanding precedes action. Location intelligence accelerates understanding and helps local governments deploy tactics that make a difference. Presented by Esri.

MODERATORS & SPEAKERS
Speaker: Richard Leadbeater, Global Manager: Government Trade Associations, Esri, Laurel, MD

This Is Your Future, Too! Engaging Everyone in Visioning



Visioning and development inevitably encounter opposition from some residents, businesses, and neighborhoods. How do you balance affordable housing, gentrification, density, economic development, and preservation of community character? Move beyond NIMBY (not in my back yard) to engage all voices and build consensus about the community’s future. 

MODERATORS & SPEAKERS
Speaker: Steven Downs, Assistant City Manager, City of Fate, Fate, TX
Speaker: Margaret Jensen, Deputy County Manager, County of San Mateo, Redwood City, CA
Speaker: Nancy Johnson, Punta Gorda, FL
Moderator: Christopher Senior, Town Manager, Town of Cohasset, Cohasset, MA

What to Do When Your Retail Recruitment Efforts Are Stuck



Retail recruitment can be a long and frustrating process. If your retail development efforts have hit a roadblock, don’t give up! In this session, we will discuss practical steps you can take to help your staff troubleshoot your community’s development strategy and get back on track. Real-world examples from communities across the United States will be included throughout the presentation to provide inspiration as you lead your community to reach its economic development goals. 6, 7

MODERATORS & SPEAKERS
Moderator: Chris Briggs, Senior Vice President, Buxton, Fort Worth, TX
Panelist: R. David, Program Director_Southern Virginia/GO Virginia Region 3, Weldon Cooper Center for Public Service, Culpeper, VA
Panelist: Lisa McCay, Senior Vice President of Sales, Buxton, Fort Worth, TX
Panelist: Steve Stuart, City Manager, City of Ridgefield, Ridgefield, WA

Big Leaps with Small Budgets: Actionable Steps for Using Data to Increase Public Trust



A local government of any size can take immediate steps toward data-driven decision making and meaningful citizen engagement, even without a large budget. The city of Henderson, Nevada, provides an excellent illustration of creative data use that is accessible to all. Henderson’s innovative contribution to the community is its recognition that data is best utilized by those it affects the most, not just experts. Based on that understanding, the city has updated processes without retraining or hiring new staff. This session will explore Henderson’s successful projects, such as its custom internal and public-facing GIS applications (including crime search, watering groups, zoning, sex offenders, and HOAs), that allowed the city to implement new, more advanced software without drastically changing the internal processes that were already in place. Presented by Tyler Technologies.

MODERATORS & SPEAKERS
Panelist: Bristol Ellington, City Manager, City of Shoreline, Shoreline, WA
Panelist: Laura Shearin, Henderson, NV
Moderator: Oliver Wise, Director, Socrata Data Academy, Tyler Technologies, Inc., Plano, TX

Giving New Life to Old Records in Plymouth, Massachusetts



Plymouth Massachusetts will be celebrating its 400th anniversary in 2020, bringing renewed interest to the town and its historic records. Register John R. Buckley of Plymouth County was determined to preserve historic records for generations to come and provide public access. Please join us as Register Buckley shares tips and strategies of how to manage an overwhelming volume of records and preserved them for future generations. All jurisdictions can benefit from this presentation and learn tips of how to deal with the volume of data that grows faster each day. Presented by Avenu Insights & Analytics.

MODERATORS & SPEAKERS
Speaker: John Buckley, Register of Deeds, County of Plymouth, Plymouth, MA
Speaker: Ann Kirkbride, Senior Product Manager, Avenu Insights & Analytics, Centreville, VA

Just Beyond the Campus



College communities face an ever-rotating student population and special challenges in engaging around and enforcing local codes in off-campus neighborhoods. International Town and Gown Association members and others will explore practical approaches to get results.

MODERATORS & SPEAKERS
Speaker: Britany Waddell, Planning Director , Town of Chapel Hill, Chapel Hill, NC

Small Town, Big Table: Interagency Coordination



Particularly in a small community, the local government does not have the dominant viewpoint. Discuss how collaboration with school districts, chambers of commerce, non-profits, and other stakeholders can improve communication, planning, and results, and overcome siloed thinking and frustration.

Capacity Building in Performance Management



Whether you’ve got dedicated data analysis resources or not, capacity building is often a matter of leveraging staff and technology throughout the organization and among other stakeholders. Explore how to do that most effectively, from a performance culture to public engagement around open data.

MODERATORS & SPEAKERS
Moderator: Alfred Ho, Professor, City University of Hong Kong, Hong Kong, CHINA
Speaker: Rebecca Jackson, Chief of Staff/Chief Performance Officer, City of Fayetteville, Fayetteville, NC
Speaker: Elizabeth Goltry Wadle, Budget Officer, City of Wichita, Wichita, KS
Speaker: Michael Walters Young, Budget & Strategic Innovation Manager, City of Franklin, Nashville, TN

Community Cohesion through the Arts



Allocating public funds for arts and culture comes with some political risk, but it can be transformative. Investing in public art, performance venues, or related nonprofits can lead to economic growth, define a sense of place, promote diversity, and bring a community together.

MODERATORS & SPEAKERS
Moderator: Kenneth Filipiak, City Manager, City of Mentor, Mentor, OH
Speaker: Lauren Fitzgerald, Neighborhood & Artist Development Coordinator, Nashville-Davidson Metropolitan Government, Nashville, TN
Speaker: Alexis Hill, Arts, Culture and Special Events Manager, City of Reno, Reno, NV
Speaker: Jeffrey Mihelich, City Manager, City of Bozeman, Bozeman, MT