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What are the checkboxes() you can see throughout this site?

Once you have registered for the Annual Conference you can build your own personal schedule. As you browse the ICMA Annual Conference website check the boxes next to the sessions and events that interest you then press the “Add to My Schedule” button in the lower right corner of this page.Then visit the "My Schedule" section of the site to view and "Print" your professional conference schedule.You must be logged into the website to build your personal schedule.
*If you have not registered for the Annual Conference, the “add to my schedule button” will take you through the event registration process.

ICMA University Workshops

ICMA University workshops offer interactive, intensive training designed to develop skills and enhance knowledge. They support ICMA members’ commitment to career-long learning by addressing the ICMA Practices for Effective Local Government Leadership. Instructors are selected for their knowledge of the topic, understanding of local government issues, and proven ability to effectively teach adults.
 
Workshop Fees, Registration, and Location
Because workshops are not supported by conference registration fees and must be self-supporting, there is an additional registration fee ($195) for each half-day workshop unless otherwise noted. This fee covers the cost of handouts and certificates; audiovisual equipment rental; refreshments; instructor travel, lodging, and honoraria; and any other costs specific to the workshops. Preregistration is required, and early registration is recommended as enrollment in each workshop is limited to between 30 and 50 participants to allow for maximum interaction with the instructor and other participants. All workshops will take place on Saturday and Sunday at the Hilton Baltimore.
 



Asking Your Police and Fire Chiefs the Right Questions

Saturday, September 22 8:30 AM - 12:00 PM


How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" really meaningful measures? Workshop leaders will tackle these questions while cutting through the jargon of the emergency services management field, an area in which few managers have training. You and your staff will learn how to establish goals and priorities, quantify workloads, get the metrics you need from police and fire departments, and more. This workshop will be led by two former city managers and public safety officials with extensive experience in local governments around the United States. (Practice Group: 7) [3.5 AICP-CM credits]

MODERATORS & SPEAKERS
Workshop Leader: Leonard Matarese, Managing Partner, Center For Public Safety Management, LLC, Buffalo, NY
Workshop Leader: Thomas Wieczorek, Director, Center For Public Safety Management, LLC, Washington, DC


Delivering Great Results from Your Vision and Strategic Plan

Saturday, September 22 8:30 AM - 12:00 PM


Organizational excellence requires that managers focus on both delivering results from their vision and strategic plan and developing the culture of their organizations. This session will focus on creating results from your vision by focusing on work to both understand and satisfy your customers, ensuring that your vision and strategic plan cascade throughout the organization, maximizing individual and team performance, and using transformational performance measures to lead your organization toward excellence. (Practice Groups: 4, 6)

MODERATORS & SPEAKERS
Workshop Leader: Jeff Parks, President, Performance Breakthroughs, Woodbridge, VA


Fatal Flaws of a Council-Management Relationship

Saturday, September 22 8:30 AM - 12:00 PM


This workshop, which will examine this hot topic from a series of perspectives, will address the Challenges/Pitfalls of Executive Leadership; Key Distinctions: Council/Mayor Roles; Importance of “Tone at the Top”; Sources of Landmines; Why/How Managers Create Their Own Problems; Council Expectations of the City Manager; Where Role Clarity Should Begin; Signals That the Relationship Is Not Working; Survival Strategies; and Assessing the Results of a Healthy Relationship: A Council-City Manager Covenant. (Practice Groups: 1, 2, 3, 4, 5, 7, 8, 9)

MODERATORS & SPEAKERS
Workshop Leader: George Cuff, Spruce Grove, AB, CANADA


Leading Together: A New Model for Governing and Managing Community

Saturday, September 22 1:00 PM - 4:30 PMSold Out
Sunday, September 23 8:30 AM - 12:00 PM


Learn how an integrated strategic planning system, internationally recognized board governance model, and the innovative Budget Based Option System (BOBs) can improve the focus of your elected body and manager. Participants will learn how to use these tools to jointly set result-oriented management priorities and outcomes between the elected board and manager. This is a “hands on” interactive session taught by a current elected official and former city manager who consult nationally with clients that have successfully implemented the integrated strategic management system and the tools that support its effectiveness. Participants will learn how these tools work and have opportunities to discuss in small groups how they might be used in their communities. (Practice Group: 8, 13))

MODERATORS & SPEAKERS
Workshop Leader: Michael Letcher, Senior Vice President, The Mercer Group, Tucson, AZ
Workshop Leader: Michael Letcher, Senior Vice President, The Mercer Group, Tucson, AZ
Workshop Leader: William Stipp, Senior Vice President, The Mercer Group, Inc, Atlanta, GA
Workshop Leader: William Stipp, Senior Vice President, The Mercer Group, Inc, Atlanta, GA


Persuasion and Influence

Saturday, September 22 8:30 AM - 12:00 PM


City and county leaders must be convincing issue advocates, able to present their vision persuasively in order to have their ideas implemented and their programs supported. This ability, both rare and valued, is vital in a wide variety of contexts—with the council, commissioners, employees, citizens, managers, boards, and other stakeholders and agencies. In this workshop, you will learn how to create powerful presentations and convincing messages that motivate and inspire. You will also discover ways to be a dynamic speaker; convert stage fright into productive energy; organize each presentation with clarity and impact; harness the power of storytelling; maintain audience interest in what you have to say; learn the power of persuasion; influence people by using all three modes of persuasion; use four types of evidence to strengthen your message; and convince your audience how your message affects their lives. (Practice Groups: 5, 14)

MODERATORS & SPEAKERS
Workshop Leader: Peter Glaser, Consultant, Glaser & Associates, Inc, Eugene, OR
Workshop Leader: Susan Glaser, Consultant, Glaser & Associates, Inc, Eugene, OR


Process Mapping: A Hands-On Class to Improve Efficiency and Effectiveness

Saturday, September 22 8:30 AM - 12:00 PM


Process mapping is one of the easiest and most effective methods for streamlining a process. But how exactly do you map a process? This hands-on workshop will provide you with the knowledge and techniques to Value Stream Map a government process, convert it into a Current State Process map, identify Value Added vs. Required vs. Waste steps, and then produce an efficient Future State Map.
 
The workshop is divided into three parts: terms and techniques; case study analysis, in which you map an actual process; and presentation to your fellow students. At the conclusion of the class, you will be able to use process mapping to create an efficient process when you return to work. (Practice Groups: 7, 14) [3.5 hours of AICP-CM credits]


MODERATORS & SPEAKERS
Workshop Leader: Richard Baron, Flagstaff, AZ


Six Ways to Engineer Employee Engagement

Saturday, September 22 8:30 AM - 12:00 PM


According to the latest Gallup report on government employee engagement, a median of only 29 percent of government employees are engaged at work. Disengaged employees stay for what they can get from the organization. Engaged workers stay for what they can give. While high employee engagement doesn’t guarantee high organizational performance, there is a strong linkage: an engaged workforce increases innovation, productivity, and overall effectiveness. This workshop will share six actions that organizational leaders can take immediately to improve employee engagement. Learning objectives are: to (re)create a healthy workplace culture of personal responsibility; to modernize the approach to recruitment and selection and, overall, to improve the candidate experience;  to provide learning and development opportunities to strengthen the internal bench. (Practice Groups: 4, 6)

MODERATORS & SPEAKERS
Workshop Leader: Patrick Ibarra, Co-Founder and Partner, The Mejorando Group, Glendale, AZ


Exploring the History of Institutional Racism: Creating a Path to Racial Understanding

Saturday, September 22 1:00 PM - 4:30 PMSold Out

In a 2016 survey, the Pew Research Center found that 45% of whites thought that race relations are generally bad in the United States, compared with 61% of blacks/African Americans. Forty-one percent of whites also thought that too much attention was being paid to racial issues, compared with only 22% of blacks/African Americans. Pew has also found that while half of all whites—a disturbingly high number—think that blacks are treated less fairly than whites by police, as many as 84% of blacks/African Americans hold the same belief. Similar gaps in perception exist with regard to fairness in the courts, applying for a loan, and workplace experiences.
 
What is the origin of these differences? Evidence suggests that historical, legalized racial discrimination by government,including local governments, has produced different life experiences. For people not subject to discrimination, the issue is largely hidden, resulting in what is referred to as “white privilege”—a privilege conferred without request or effort. How do local government leaders understand and deal with such significantly different perceptions and experiences among the residents of their communities?
 
This workshop will explore the history of racism in the United States and how racism has been embedded in governmental institutions from slavery at the country’s founding to modern mass incarceration. It will examine how consequences of institutional racism contribute to the disparate perceptions and experiences in today’s society, and it will look at efforts that some cities have made to achieve “truth and reconciliation,” bridge the gaps in racial understanding, and promote social equity. (Practice Groups: 3, 8, 9, 14)
 
 


MODERATORS & SPEAKERS
Workshop Leader: Ron Carlee, Professor, Old Dominion University, Norfolk, VA


Gauging Public Opinion the Right Way

Saturday, September 22 1:00 PM - 4:30 PM


Local government leaders get a mass of resident opinions every day. From traditional public comments at council meetings to social media and digital town halls, vocal residents are always finding ways to express their opinions about their cities and towns. But is reacting only to those “squeaky wheels” enough to truly benefit the entire community? The truth is, opinions provided in these formats don’t often represent all residents. That makes it easy for thousands of constituent voices to go unheard. Fortunately, there are more effective, inclusive, and systematic ways to harness resident opinion.
 
In this workshop, experts from the National Research Center, Inc. (NRC) will share tried-and-true public engagement methods, including surveys (mail, phone, and web), focus groups, and panels. You’ll also discover ways to use existing technology, such as your website, Nextdoor, and other social media platforms, to engage residents in cost-effective ways that do not rely solely on the leanings of a vocal few. This workshop will cover not only methods for capturing resident opinion, but also ways to use these crucial findings to move forward on strategic planning, performance measurement, and policy analysis. Join us and other local change makers in making communities better places to live for all residents and stakeholders. (Practice Groups: 7, 11)
 


MODERATORS & SPEAKERS
Workshop Leader: Michelle Kobayashi, Vice President, National Research Center, Inc., Boulder, CO


ICMA University and League of Women in Government Symposium

Saturday, September 22 1:00 PM - 4:00 PM


Pre-registration is required for this event. 
Join your colleagues for the 3rd Annual ICMA University + League of Women in Government Symposium. This pre-conference event focuses on trending issues that are important to not only local government women, but to everyone who is striving for inclusivity and gender equity in their organizations.
 
Join your colleagues for the ICMA University + League of Women in Government Symposium. This pre-conference event focuses on trending issues that are important to not only local government women, but to everyone who is striving for inclusivity and gender equity in their organizations.
 
The Keynote Speaker will be Joanne Lipman, author, award-winning journalist, chief content officer for Gannett and editor-in-chief of USA Today. Ms. Lipman’s book, That’s What She Said: What Men Need to Know (And Women Need to Tell Them) About Working Together explores the workplace gender gap. There will be no man-shaming in her talk. She will share why empowering women as true equals should be an essential goal for organizations and offer a roadmap for getting there!
 
Fran Mainella will be this year’s Symposium opening speaker. Director Mainella served nearly six years as the 16th Director and the first woman to lead the U.S. National Park Services. She will be speaking about "Reaching the Summit through the 3 C’s: Courage, Communication, Connection."
 
Angelica Wedell, National Research Center, Inc. Marketing Director will be presenting survey data highlights on the perspectives of local government employees across the U.S. Angelica will be answering the important question, "Do women see the local government workplace differently from their male colleagues"?
 
Mark your calendars and make your travel plans to arrive in Baltimore early for this not-to-miss event! $25.


MODERATORS & SPEAKERS
Speaker: Joanne Lipman, Journalist, Editor, Author, Beverly Hills, CA
Speaker: Fran Mainella, President, Fran Mainella Consulting, LLC, Clemson, SC
Speaker: Angelica Wedell, Marketing Director, National Research Center, Inc., Boulder, CO


Master Class: Collaborative Leadership: Hardwiring Teamwork and Innovation

Saturday, September 22 1:00 PM - 4:30 PM


This is an advanced practicum workshop. While this curriculum is mainly designed for those who have attended their courses in BreakThrough Conflict and Hardwiring Teamwork, people new to it find these courses extremely valuable in helping them develop a natural mastery of communication based on practice and feedback. Most city and county leaders understand that to move from good to great, staff from every department and level must join together, working as a team to deliver seamless service for citizens. This means that key leaders must model skills for building consensus and solving problems collaboratively. This Master Class deepens the learning from the initial course by revealing the key ingredients that make meetings creative, productive, and short—and that allow individuals with very different opinions to achieve consensus from disagreement. This approach leads to several important outcomes:
• It deepens the learning from the initial Hardwiring Teamwork course with real-time practice that generates involvement from even the quietest group members.
• It gives each participant guided practice in how to build agreement, coalition, and support from divergent positions while simultaneously keeping comments brief, persuasive, and on point.
• It ensures quality feedback since the workshop leaders are part of each group feedback analysis.
(Practice Groups: 4, 5, 6)


MODERATORS & SPEAKERS
Workshop Leader: Peter Glaser, Consultant, Glaser & Associates, Inc, Eugene, OR
Workshop Leader: Susan Glaser, Consultant, Glaser & Associates, Inc, Eugene, OR


Moving from Success to Significance

Saturday, September 22 1:00 PM - 4:30 PMSold Out

You’ve realized success in government using your unique talents to provide leadership, maneuver around each potential pitfall, and manage each crisis. You are at the top of your game with enough mistakes made (read: wisdom) that you now generally avoid making others. You are over 50 with a pension established or nearly so. What’s on the horizon? Retirement? Before you pull the chute and circle the drain, take it to the next level: Significance. Avoid irrelevance and find your true role. At this workshop you will learn about the possibility of achieving significance and what it takes to move from what you’re hired to do to what you’re wired to do. Discover the transition tools and process of moving from a career to a calling. (Practice Group: 5)

MODERATORS & SPEAKERS
Workshop Leader: Robert Dayton, Certified Strength Coach, City of Santa Barbara, Santa Barbara, CA


Building Customer Service into Local Government Customer Service

Sunday, September 23 8:30 AM - 12:00 PM


Practicing excellent customer service is different for a local government than it is for a business. A local government employee can’t write off a constituent’s property taxes for the quarter because the constituent was upset about the condition of city streets in the winter. And a constituent can’t easily take her business elsewhere if she’s unhappy with the decision of the local planning board to allow a new subdivision in the neighborhood. Still, local governments need to be concerned about providing excellent customer service as part of their overall citizen engagement strategy. Come learn about how local governments can create an excellent customer service experience for their constituents. (Practice Groups: 4, 9, 14) [3.5 AICP-CM credits]

MODERATORS & SPEAKERS
Workshop Leader: Cory Fleming, Sr Technical Director and Program Specialist, ICMA, Mendota Heights, MN


Case Study: Essential Management Skills

Sunday, September 23 8:30 AM - 12:00 PM


In this thought-provoking and challenging workshop, the case-study method will be used to focus on ethics; relations between elected officials and managers; and the essential skills of problem analysis, decision making, and persuasion. Each participant will receive copies of two cases from the textbook Managing Local Government: Cases in Decision Making and must read the cases prior to attending the workshop. (Practice Groups: 1, 8, 14)

MODERATORS & SPEAKERS
Workshop Leader: William Bridgeo, City Manager, City of Augusta, Augusta, ME


Design Thinking

Sunday, September 23 8:30 AM - 12:00 PM


How does design influence engagement, culture, and innovation? Design Thinking focuses on developing a deep understanding of the customer experience and of how customers interact with your service or product. Use Design Thinking principles to breathe life back into customer engagement. Learn how others have created innovative services using a Design Thinking process, and participate in a hands-on activity that demonstrates that process. (Practice Groups: 4, 6) [3.5 AICP-CM credits]

MODERATORS & SPEAKERS
Workshop Leader: Kathryn Lang, IT Manager, City of San Jose, San Jose, CA


ICMA University Annual Leadership Institute

Sunday, September 23 8:30 AM - 12:00 PM


Sexual Harassment in the Workplace: Are Policies Enough?
How do policies shape a culture and how-to policies reflect a culture? Can policies alone shape practices? In this workshop, we will focus on sexual harassment in the workplace as a way to explore these questions. As we bring international, national, and academic perspectives to engage participants, we hope to learn from each other to further the conversation of gender equity in local government.
Practice Group: 1, 8
Institute Facilitator: John Nalbandian, professor emeritus of public administration, University of Kansas, Lawrence, Kansas


MODERATORS & SPEAKERS
Speaker: Christina Josefsson, Municipal Executive Officer, Varberg, SWEDEN
Speaker: Latifa Lyles, Vice President of External Relations, National Network to End Domestic Violence, Washington, DC
Speaker: John Nalbandian, Professor Emeritus Public Administration, University of Kansas, Lawrence, KS
Speaker: Shannon Portillo, Associate Professor, University of Kansas, Lawrence, KS


Leading Change/HPO

Sunday, September 23 8:30 AM - 12:00 PM


Change is a constant in our lives, both personally and professionally. All around us, technologies, processes, people, ideas, and methods are changing, affecting the way we perform daily tasks and live our lives. Successful change initiatives depend on managers and supervisors taking an active role in introducing the change and then guiding people through the emotional journey that it often entails. This workshop will explore how we process change and will then provide practices and tools for implementing change, preparing employees for it, and managing their reactions to it. (Practice Groups: 4, 6) [3.5 AICP-CM credits]

MODERATORS & SPEAKERS
Workshop Leader: Brian Bosshardt, City Manager, City of Bedford, Bedford, TX


Shaping the Culture of Your Organization

Sunday, September 23 8:30 AM - 12:00 PMSold Out

This workshop will focus on shaping a positive culture in your organization by bringing to life the values that enhance the work of leadership in the organization, becoming an engaging organization, and applying concepts that strengthen the probability of successful implementation and management of change. (Practice Groups: 4, 6)

MODERATORS & SPEAKERS
Workshop Leader: Jeff Parks, President, Performance Breakthroughs, Woodbridge, VA


"ICMA-RC Overview": Understanding Your Retirement Options

Sunday, September 23 10:00 AM - 12:00 PMSold Out

For ICMA-RC participants who want to examine the nuts and bolts of the investment options available in their retirement plan. Topics will include in-depth information about target date and target risk funds, managed accounts, the stable value fund and the Retirement Income Advantage fund, a guaranteed lifetime income fund. In addition, the full suite of Financial Planning, and premier services offered to ICMA-RC participants will be covered.

MODERATORS & SPEAKERS
Workshop Leader: Walid Refai, Manager, Mutual Funds, ICMA-RC, Washington, DC
Workshop Leader: Steven Taylor, Manager, Financial Planning, ICMA-RC, Washington, DC



ICMA and the 2018 Conference Host Committee appreciate the support of this year's conference contributors, especially Principal Sponsor ICMA-RC, and Diamond Sponsor Cigna.