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The format of every publication in ICMA’s bookstore is noted in brackets following the publication title. Please choose the correct format - purchases of electronic documents are non-refundable. You may download and save a PDF, epub, or mobi file to your computer or mobile device. To open these file types you must have a PDF (Adobe Acrobat), epub, or mobi (Kindle) reader software/device. If you experience problems with your reader, it is best to contact the manufacturer of the reader software and/or device for support.
 
All sales must be prepaid with credit card (VISA, MasterCard, or American Express) or check, and all sales are final. Your purchase of a digital publication from ICMA’s bookstore is solely for your use and not for distribution to others. If you need multiple copies of a digital publication, please use one of our e-textbook distributors: Ebrary; Follett BryteWave; Ingram VitalSource; University Readers.
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