Daily Schedule

Following is a list of all ICMA Annual Conference activities and events by day. Once you’ve registered for the Annual Conference and selected your ticketed items, you can build your own personal schedule. You must be logged into the website to build your personal schedule. Next to each event on this listing and throughout the Conference website, you will see boxes that you can check. When you check the box next to an event and click the “Add to My Schedule” button at the bottom of the page it will be added to your personal schedule. To access your personal schedule, go to “My Schedule” where you can view and print your schedule. If you wish to add a ticketed session or event after you have registered, please email Member and Customer Support at customerservices@icma.org. If you have questions, contact us at 202-962-3680.

To register for Annual Conference, simply click "Register" tab in the menu above and complete the online registration process. Any events that you have previously selected will be selected on the registration form where you will be able to select the number of tickets you wish to purchase. Your space at an event that requires pre-registration is not guaranteed until you complete the registration form, so be sure to register early.


Please note that building a personal schedule by clicking on the events and activities listed in the daily schedule and other sections of this website is not the same as registering for the conference. Refer to your registration receipt for confirmation of ticketed events.

Note: You can return to the conference site repeatedly to refine your personal schedule. Be sure to print out a copy before you leave for the conference.

Daily Schedule

Following is a list of all ICMA Annual Conference activities and events by day. Once you’ve registered for the Annual Conference and selected your ticketed items, you can build your own personal schedule. You must be logged into the website to build your personal schedule. Next to each event on this listing and throughout the Conference website, you will see boxes that you can check. When you check the box next to an event and click the “Add to My Schedule” button at the bottom of the page it will be added to your personal schedule. To access your personal schedule, go to “My Schedule” where you can view and print your schedule. If you wish to add a ticketed session or event after you have registered, please email Member and Customer Support at customerservices@icma.org. If you have questions, contact us at 202-962-3680.

To register for Annual Conference, simply click "Register" tab in the menu above and complete the online registration process. Any events that you have previously selected will be selected on the registration form where you will be able to select the number of tickets you wish to purchase. Your space at an event that requires pre-registration is not guaranteed until you complete the registration form, so be sure to register early.


Please note that building a personal schedule by clicking on the events and activities listed in the daily schedule and other sections of this website is not the same as registering for the conference. Refer to your registration receipt for confirmation of ticketed events.

Note: You can return to the conference site repeatedly to refine your personal schedule. Be sure to print out a copy before you leave for the conference.
#ICMA University Workshops require preregistration and an additional registration fee of $195 for each workshop.
Purchase tour tickets directly from tour organizer, CSI Nashville.
#ICMA University Workshops require preregistration and an additional registration fee of $195 for each workshop.
Purchase tour tickets directly from tour organizer, CSI Nashville.
Friday

02:00 PM

Meeting : International Development Academy Part 1 - Friday
02:00 PM - 06:00 PM

05:00 PM

Reception : Assistants' Exchange Reception
05:00 PM - 06:15 PM

Saturday

08:30 AM

ICMA University Workshops : Delivering Great Results from Your Vision and Strategic Plan
08:30 AM - 12:00 PM
Organizational excellence requires that managers focus both on delivering results from their vision and strategic plan and on developing the culture of their organizations. This session will focus on creating results from your vision by focusing on work to understand and delight your customers, cascading your vision and strategic plan throughout the organization, maximizing individual and team performance, and utilizing transformational performance measures to lead your organization toward excellence. Practice Groups: 4, 6 Workshop Leader:Jeff Parks, president, Performance Breakthroughs, Woodbridge, Virginia

ICMA University Workshops : False Precision: Why 73% of the Data You Use to Make Decisions Is Misleading and Misinterpreted … and How You Can Detect It and Fight Back
08:30 AM - 12:00 PM
We are deluged with data; even simple decisions require mountains of information. Much of it is helpful, providing needed context for complex issues, and 94.7% is accurate. But we too rarely step back and ask if the data is truly relevant and responds to the questions being asked, even if we sense that something isn’t quite right. And so we are regularly and unknowingly misled and misdirected by our misunderstanding and misuse of data. Using numerous examples from communities like yours, we’ll try to find insights into how to better question, detect, and challenge “bad data” and provide policymakers with the information they really need to formulate policy choices. Topics may include census data, budgeting, revenue calculation, transportation analyses, income distribution, homelessness and poverty, development fees, housing prices, performance metrics, false precision, how polling works and when it doesn’t, how data graphs can be accidentally or purposely misleading, the endless collection of “best of” lists and why they’re almost always meaningless, a bit of fun with probability and statistics (no math needed here, just some curiosity), and a look at a wide variety of news articles that rely on seemingly precise numbers. Attendees are encouraged to bring examples from their communities to this very interactive session, where together we’ll puzzle out the ways that seemingly accurate data can still be so misleading. Oh … and if you didn’t immediately recognize the two percentages noted above as examples of our problem, this class is for you. Practice Groups: 1, 2, 5, 7, 8, 9 Workshop Leader:Matt Appelbaum, former council member and mayor, Boulder, Colorado

ICMA University Workshops : From Sleepy to Chic: Making Main Street Cool
08:30 AM - 12:00 PM
This workshop is a case study of how Berlin, Maryland, transitioned from a sleepy community to a tourist destination using partnerships with local businesses, government agencies, and civic leaders. The town leveraged its successful Main Street program and partnered with Worcester County’s Department of Tourism to be voted America’s Coolest Small Town in 2014, becoming an overnight success that was 30 years in the making. Berlin used the key elements of placemaking to transform its community. The audience will develop a checklist of steps to take to create a strong sense of place, so you can too. Practice Group: 2 Workshop Leader:Laura Allen, town administrator, Berlin, Maryland

ICMA University Workshops : How Many Police Officers and Fire Fighters Do You Really Need?
08:30 AM - 12:00 PM
Building upon their highly successful past workshops on "Asking Your Police and Fire Chiefs the Right Questions" the Center for Public Safety Management team will discuss data driven ways to determine staffing as well as alternative strategies to meet needs staffing needs, especially in light of the current difficulties in finding quality candidates. Workshop Leader:Leonard Matarese, Managing Partner, Center for Public Safety Management, Washington, D.C.

ICMA University Workshops : Local Government Run Social Media and Online Technologies: Tools for Proactively Building Strategic and Creative Citizen Engagement
08:30 AM - 12:00 PM
Negativity, rumor, fake news, misrepresented real news, personal attacks, and viral messaging spread what feels like a virus around the goodwill that local governments are trying to show through their communications. The dangers of unmanaged electronic conversations can be mitigated. Embracing effective communication strategies for social media and creating online engagement platforms can effectively promote transparency, collaboration, interaction, and broader participation. In this session, participants will learn about and experience effective use of words, images, and videos for both social media communications and online engagement. These new strategies will aid organizations in moving toward the positive outcomes many yearn for, such as broadening reach and increasing diversity of participation while mitigating the legal, ethical, professional, and personal vulnerability associated with extreme openness. Practice Groups: 6, 14 Workshop Leaders:Thomas Bryer, PhD, professor, Deliberative Democracy Centers, University of Florida, Orlando, Florida; Sarah Stoeckel, PhD, council member, Titusville, Florida

ICMA University Workshops : The Value of a Good Story
08:30 AM - 12:00 PM
The presenter, a credentialed manager with more than forty years of city management experience, learned some of his most valuable career lessons from stories told and retold over the years by his mentors and colleagues in the municipal management profession—sometimes in conference sessions and as often as not during evening gatherings in the hotel lounge. Using as a prompt two case studies he has co-authored for ICMA texts and relying on interaction and feedback from workshop participants, the presenter leads participants in an exploration of ethical leadership principles and related management skills. Practice Groups: 1, 8, 14 Workshop Leader:William Bridgeo, city manager, Augusta, Maine

ICMA University Workshops : We’ve Always Done It That Way Is Over: Transforming from the Status Quo to the Status Go
08:30 AM - 12:00 PM

ICMA University Workshops : What Emergency? What Local Government Managers Should Know in Times of Crisis
08:30 AM - 12:00 PM
Disasters strike in many forms—floods, tornadoes, hurricanes, earthquakes, severe heat, severe cold, snow, drought, wildfires, and human-made events. No community is immune to crisis, and changing environmental conditions have already affected many areas of the country. This program is designed to engage and instruct local government leaders in the area of crisis leadership. Participants will leave with an understanding of:
  • Who should be on your team? There is no “I” in emergency events.
  • Have you developed a communication plan and process?
  • What is the role of local government? State government? The federal government?
  • Do you know what assistance and requirements will follow from FEMA?
  • For your business community—have they prepared? Have you integrated their needs into your plan? What role does the Small Business Administration play in disaster recovery?
  • When the disaster cycle is discussed—what is it? How does your community fit? What is your role?
  • What can you do before, during, and after events?
  • Will/how does a community recover after a crisis?
These and other topics will be discussed during this workshop. It is ideal for new managers, for managers looking to update plans, or for your staff who may be joining you for the conference. Remember: all disasters start and end at the local level. Practice Groups: 6, 7, 10 Workshop Leader:Tom Wieczorek, principal, Center for Public Safety Management, LLC, Washington, D.C.
 


Meeting : International Development Academy Part 2 - Saturday
08:30 AM - 04:00 PM

09:00 AM

Tours : Welcome to Music City!
09:00 AM - 12:00 PM
Check out Nashville in a different, fun way. Take the trolley and drive through the most famous and popular neighborhoods in Nashville. Just outside of Downtown Nashville, the trolley will travel through the neighborhoods of Broadway, Downtown, Marathon Village, and the Gulch. This is a great way to get the lay of the land and familiarize yourself with the city. Adults/youth, $90.

10:00 AM

Symposium : City/County Technology Leadership Symposium: Managers and IT Leaders
10:00 AM - 06:30 PM
Preregistration is required, and there is an additional registration fee for this event: $195. To register, go to https://www.pti.org/cals/comingevents/icma2019.asp.
 
This symposium will focus on the manager’s role in promoting effective technology practices in local government.
As the technology champion in your organization, you help create an environment where technology and innovation are recognized as assets to the entire organization. As technology champion you can—and should—be involved when it comes to strategy development and the role that IT plays in enhancing public engagement, fostering departmental collaboration, and ultimately, improving service delivery.
Topics to be addressed include:
  • The manager’s role in promoting technology and innovation
  • Building an effective manager/IT executive partnership
  • Managing technology risks across the entire enterprise
  • Why technology leadership is not about IT
  • Emerging trends in IT delivery that every manager must know.
This is not a technical session. Practitioners will share their experiences and insight for positioning the IT agency/department as an effective partner that serves the entire enterprise.


Tours : Celebrity Digs Tour
10:00 AM - 12:00 PM
From pop country super star, Taylor Swift, to Australian actress Nicole Kidman, to NFL player, Jay Cutler, Nashville is not short on celebrities who call this place home. On the Celebrity Digs tour you will visit the neighborhoods where these and other celebrities live. You’ll also pass some of the hot spots where they’ve been spotted and learn the culture of the celebrities who live there. Adults/youth, $80.

01:00 PM

ICMA University Workshops : Gauging Public Opinion the Right Way
01:00 PM - 04:30 PM
Local government leaders get resident opinions every day. From traditional public comments at council meetings to social media and digital town halls, vocal residents find ways to express their opinions about their cities and towns. But is reacting only to those “squeaky wheels” enough to benefit the entire community? The truth is, opinions provided in these formats don’t often represent all residents. That makes it easy for thousands of constituent voices to go unheard. Fortunately, there are more effective, inclusive, and systematic ways to harness resident opinion. In this workshop, experts from National Research Center, Inc., will share tried-and-true public engagement methods including surveys (mail, phone, and web), focus groups, and panels. You’ll discover ways to use existing technology such as your website, Nextdoor, and other social media platforms to engage residents in cost-effective ways that do not rely solely on the leanings of a vocal few. This workshop will cover the methods for capturing resident opinion, and also how to use this crucial resource to move forward on strategic planning, performance measurement, and policy analysis. Join us and other local change-makers in making communities better places to live for all residents and stakeholders. Practice Groups: 7, 11 Workshop Leader:Michelle Kobayashi, vice president, National Research Center, Inc., Boulder, Colorado

ICMA University Workshops : How to Lead Like a Coach
01:00 PM - 04:30 PM
There are times when a few highly productive people know how to successfully complete projects on their own or with a few coworkers, and not include the rest of the team along the way. This type of leadership can leave other coworkers feeling left out, ignored, or even frustrated with their jobs. In this workshop we will motivate attendees to sharpen the existing leadership tools in their personal toolbox as well as look within themselves to find existing leadership traits they may not have known were in their “toolbox of life.” We will discuss real life examples of what has worked and what has not worked when operating as a team, and we will examine successful strategies and best practices of leadership, coaching team building, and coworker inclusion. Practice groups: 4, 5, 13 Workshop Leader:LaTonya Pegues, founder and CEO, Boaz Enterprises, Austin, Texas

ICMA University Workshops : Leading Together: A New Model for Governing and Managing Your Community
01:00 PM - 04:30 PM
Learn how an integrated strategic planning system, internationally recognized board governance model, and the innovative Budget Based Option System (BOBs) can improve community governance and management. Participants will learn how to use these tools to jointly set result-oriented management priorities and outcomes between the elected board and the manager. This is a “hands on” interactive session taught by a current elected official and former city manager who consult nationally with clients that have successfully implemented the integrated strategic management system and the tools that support its effectiveness. Participants will learn how these tools work and have opportunities to discuss in small groups how they might be used in their communities. Practice Group:6 Workshop Leaders:Mike Letcher, senior vice president, and William Stipp, senior vice president, The Mercer Group, Tucson, Arizona

ICMA University Workshops : Moving from Success to Significance
01:00 PM - 04:30 PM
We all know that happiness is not about money or fame. It is about living a purpose-driven life. Imagine a world in which we all lived out our purpose. Most of us do not realize that we are unique and can impact the world in a way no one else can. Learn to unleash this potential in you, your agency, and in others. Turn your career into a calling and inspire others to do the same. Practice Group: 5 Workshop Leader:Rob Dayton, certified strength coach, Santa Barbara, California

ICMA University Workshops : Organizational Culture: Is There a Secret Recipe?
01:00 PM - 04:30 PM
Organization-wide collaboration, information sharing, and the development of shared goals require trust among employees at all levels. But how do we encourage and cultivate this trust in an environment where it is lacking? Are you struggling with organizational silos and poor communication between departments? Do you have a sense of your organization’s culture? This workshop will hone the ambiguous concept of organizational culture. Program participants will learn about culture assessment tools and engage in small-group discussions focused on moving your organization to higher performance through culture change. We assess our systems and processes, why not our culture? In this workshop, we will explore how to ignite and lead culture change in our organizations, creating an environment of trust, cooperation, and purpose. Practice Groups:4, 6 Workshop Leader:Brian Bosshardt, city manager, Bedford, Texas

ICMA University Workshops : Tackling Wicked Problems in Local Communities: Building Capacity for Deliberative Engagement
01:00 PM - 04:30 PM
This workshop is focused on building local capacity to engage difficult issues more collaboratively and productively through the use of deliberative engagement processes. Deliberative engagement involves interactive, often facilitated, small-group discussions utilizing materials and processes designed to spark collaborative learning rather than merely the collection of individual opinions. We will examine the concept of “wicked problems” as a framework to better understand difficult issues and then review recent research on social psychology to help explain why traditional engagement processes are often counterproductive to supporting the high-quality communication required by democracy and wicked problems. The workshop will then review the key components of deliberative engagement and explore a variety of tools and techniques drawn from several dialogue and deliberation traditions. Practice Group: 2 Workshop Leader:Martin Carusson, professor, Colorado State University, Fort Collins, Colorado

ICMA University Workshops : The Tools of Good Governance: What Every Manager Needs to Know
01:00 PM - 04:30 PM
Every municipal manager wants to be judged as successful by his or her council and feel within themselves that their career has been one of effective service. This workshop will provide you with tools for effective management and better governance. The session will include some of George Cuff’s helpful suggestions and wisdom on the importance of effective council meetings, use of policies, use of protocols, proper agenda building, better use of management meetings, mayor-manager briefings, and other topics. The session will also draw a few examples from Cuff’s immensely popular sessions on “Fatal Flaws” in terms of what does not go well. The presenter has a well-deserved North American reputation as a governance and senior management expert on the principles that undergird an effective, healthy relationship. He has served as both a mayor and a municipal manager and has written extensively on topics relevant to both. Practice Groups: 1, 2, 5, 7, 6, 9 Workshop Leader:George Cuff,FCMC, Spruce Grove, Alberta, Canada

ICMA University Workshops : We’ve Always Done It That Way Is Over: Transforming from the Status Quo to the Status Go
01:00 PM - 04:30 PM

Symposium : ICMA University & League of Women in Government Symposium
01:00 PM - 05:00 PM

05:30 PM

Reception : Musicians Hall of Fame
05:30 PM - 07:30 PM
Experience the only museum that honors the musicians that played on the greatest recordings of all time. From Hendrix to Hank and L.A. to Motown, interactive exhibits include the Stax Recording Studio, Muscle Shoals as well as the Nashville influence. Catch up with colleagues and enjoy drinks and hors d’oeuvres while exploring the museum and its many exciting exhibits. Adults, $35; youth ages 6–18, $30; under 6 free. Price includes light hors d’oeuvres, a drink ticket, entertainment, coordination, gratuities, and admission to the museum. Visit the Host Desk in the convention center before the party for restaurant information and dinner reservations.

Sunday

07:15 AM

Sports : 5K Run/Walk
07:15 AM - 10:45 AM
Enjoy a Sunday morning in October running or walking on the regionally-recognized path along the Little Harpeth River in suburban Brentwood. Runners and walkers of all levels are invited to participate. $35. Ticket price includes race registration, awards, race shirt, and transportation.

07:30 AM

Sports : Hiking
07:30 AM - 11:00 AM
A new event in 2019, spend several hours on Sunday morning in Radnor Lake State Park, a 1,368-acre Class II Natural Area located only seven miles from downtown Nashville. Six miles of easy and moderately strenuous trails are available for self-directed hikes or walks in the hills and/or around the lake. Experience outdoor Tennessee in a unique urban setting. $25. Ticket price includes transportation and refreshments.

08:30 AM

ICMA University Workshops : Building Brands and Creating Cultures of Authentic Servant Leadership
08:30 AM - 12:00 PM
Your investment in the culture and environment where your teams spend more waking hours than they do at home with their families is your most valuable contribution as a servant leader. If you don’t have the right brand, both externally and internally, you won’t attract the right people. If you don’t have the right people, or people with the right priorities, you can’t create or sustain a thriving culture. Branding and culture, particularly for public-serving organizations and people-serving leaders, are interdependent. In today’s highly competitive market for talent, your brand and your culture are critical to your organization’s ability to thrive. This is not a “should” session, it is a “how” session. Attendees will leave with concrete ways to use the talent within their organizations to pursue a grassroots brand transformation that will orient the culture toward servant leadership. Practice Groups: 4, 13 Workshop Leader:Stacy Schweikhart, community information officer, Kettering, Ohio

ICMA University Workshops : Design Thinking
08:30 AM - 12:00 PM
How does design influence engagement, culture, and innovation? Design Thinking focuses on developing a deep understanding of the customer experience and of how customers interact with your service or product. Use Design Thinking principles to breathe life back into customer engagement. Learn how others have created innovative services using a Design Thinking process, and participate in a hands-on activity that demonstrates that process. Practice Groups:4, 6 Workshop Leaders:Pamela Antil, assistant city administrator, Santa Barbara, California; Kathy Lang, IT Manager, San José, California

ICMA University Workshops : ICMA Annual Leadership Institute
08:30 AM - 12:00 PM
The ICMA Annual Leadership Institute provides an opportunity to connect members across generations and experience levels who share an interest in and commitment to leadership development. The institute requires a separate registration fee of $195.
 
Monuments: History, Politics, Art?
This workshop will discuss the function and role of monuments in our communities. Based on their functions, what is the appropriate treatment of controversial monuments and where do they belong? These conversations and decisions have major implications for processes within local governments, and they can be quite politically charged. What is the city administrator’s role in this passionate mix? Practice Groups: 8, 14
Institute Facilitators: John Nalbandian, professor emeritus of public administration, School of Public Affairs and Administration, University of Kansas, Lawrence, Kansas; Shannon Portillo, professor, School of Public Affairs and Administration, University of Kansas, Lawrence, Kansas


ICMA University Workshops : Leading Through Conflict to Shared Victory
08:30 AM - 12:00 PM
You can’t lead an organization without leading its people. How are you leading your employees? How are you leading your executive team? How is your executive team leading the organization?
  • Gain strategies for attacking the root causes of organizational politics, operational confusion, siloed mentalities, and dysfunctional office politics.
  • Practice techniques for navigating conflict with others and nurturing an environment that welcomes healthy, respectful debate. Reimagine the power of clarifying priorities, crystalizing values, and cascading communication to lead your people so they begin rowing together in the same direction.
This workshop will introduce best practices in executive leadership, communication, and team building; provide you with an opportunity to practice new skills; and send you back to your home jurisdiction with a new strategy for success. Practice Group:6 Workshop Leader:Michelle Poché Flaherty, deputy city manager, Palo Alto, California
 


ICMA University Workshops : Leading Together: A New Model for Governing and Managing Your Community
08:30 AM - 12:00 PM

ICMA University Workshops : Organizational Culture: Is There a Secret Recipe?
08:30 AM - 12:00 PM

ICMA University Workshops : Shaping the Culture of Your Organization
08:30 AM - 12:00 PM
This workshop will focus on shaping a positive culture in your organization by bringing your values to life (contributing to the health and overall culture) through enhancing the work of leadership by everyone in the organization, becoming an engaging organization, and strengthening the probability of successful implementation by applying the concepts of change management. Practice Groups: 4, 6 Workshop Leader:Jeff Parks, president, Performance Breakthroughs, Woodbridge, Virginia

09:00 AM

Tours : Welcome to Music City!
09:00 AM - 12:00 PM

09:45 AM

Session : Rebuilding Civic Infrastructure
09:45 AM - 10:45 AM
In a time defined by cultural and political divisiveness, local governments have a key opportunity and responsibility in restoring civic practices guided by democratic values. Research findings and case studies explore how managers and other stakeholders can elevate the dialogue. 2

Sports : Topgolf
09:45 AM - 01:00 PM
In lieu of a traditional golf tournament, attendees of all skill levels will have an opportunity to play at the Topgolf entertainment center. Players aim for giant targets with instant scoring on the shot’s accuracy and distance. Golf clubs are available onsite. Organize a group to participate and have fun. $35. Ticket price includes golf play, brunch, a drink ticket, golf coaching, gratuity, and transportation.

10:00 AM

ICMA University Workshops : ICMA-RC Overview: Understanding Your Retirement Options
10:00 AM - 12:00 PM
For ICMA-RC participants who want to examine the nuts and bolts of the investment options available in their retirement plan. Topics will include in-depth information about target date and target risk funds, managed accounts, the stable value fund, and the Retirement Income Advantage fund. In addition, the full suite of financial planning services offered to ICMA-RC participants will be covered.This workshop is offered through the generous support of ICMA’s Strategic Partner ICMA-RC. There is no fee. Practice Group 5

Special Events : Speed Coaching: Coach
10:00 AM - 11:45 AM
This event is free but requires preregistration. Speed Coaching is back in Nashville! Have career questions and want to get or give a different perspective? Attend Speed Coaching on Sunday morning. Registration is complimentary for this high-energy coaching and networking event. We’re also seeking coaches!

Special Events : Speed Coaching: Coachee
10:00 AM - 11:45 AM

12:45 PM

Field Demonstration : Metro Water: Marrying History with New Technology
12:45 PM - 02:15 PM
The Omohundro Water Treatment Plant combines the historical significance of Nashville with its current state-of-the-art operations. Originally constructed in 1929, the facility is on the National Register of Historic Places. The bus trip takes 20 minutes. $25

Field Demonstration : Music City Center, Nashville
12:45 PM - 02:15 PM
Located in the heart of Nashville, the Music City Center is not only a stunning addition to the city’s skyline but also reflects state-of-the-art technology for energy efficiency. The Music City Center is LEED Gold certified for New Construction by the U.S. Green Building Council. Features key to the building's LEED certification include a four-acre green roof, a 360,000-gallon rainwater collector, and an array of 845 solar panels. This demonstration will involve walking, so wear comfortable shoes. $25

Special Events : Luncheon for Women in Professional Local Government Management
12:45 PM - 02:45 PM
2020 Women’s Vote Centennial Initiative
Nancy Tate, cochair of the 2020 Women’s Vote Centennial Initiative,will provide an overview of the 72-year struggle for women to win the right to vote with passage of the 19th Amendment in 1920 (ending in Tennessee by 1 vote), current efforts underway to commemorate the centennial, and ways that local governments, their communities, and/or individual ICMA members can participate in commemorating the centennial. The Initiative is an information-sharing collaborative focused on commemorating the 100th anniversary of women winning the Constitutional right to vote. From 2000 to 2015, Nancy Tate served as the executive director of the League of Women Voters of the United States, the only national successor to the women’s suffrage movement. $45


05:00 PM

Reception : Exhibit Hall Grand Opening: A Taste of Nashville
05:00 PM - 07:00 PM
Experience the diversity of Nashville and Tennessee and delight in the area’s distinctive flavors with the opening of the ICMA Exhibit Hall in the Music City Center. The cost of the reception is included with the conference registration fee. Tickets for complimentary registrants are $45 for adults and $35 for youth ages 6–18: no charge for children under 6. Price includes hors d’oeuvres, coordination, and gratuities. Visit the Host Desk in the convention center before the party for restaurant information and dinner reservations.

Monday

06:30 AM

Sports : Yoga
06:30 AM - 07:30 AM
Start each day with your colleagues for daily yoga. A yoga instructor from the YMCA of Middle Tennessee will lead you through a workout to improve your strength, balance, and flexibility and prepare your mind for another active conference day. $20. Ticket price includes three morning yoga classes.

07:00 AM

Special Events : Inspirational Breakfast
07:00 AM - 08:15 AM
Henry Cho, born and raised in Knoxville, Tennessee, began his career as a stand-up comedian in the 1980s. Sometimes referred to as “Mr. Clean” because of his family-friendly comedy, Cho has appeared as a guest on talk shows, including The Tonight Show and The Late, Late Show. In addition, he has had roles in numerous movies and TV shows and is a repeat performer on the Grand Ole Opry. His comedy routines focus on growing up as a Korean in East Tennessee during the 1960s and 1970s and being “Korean with a Southern Accent.” Due to his unique childhood experiences, Cho brings a light-hearted inspirational message about finding and developing one’s own strengths to become successful.$35

09:30 AM

Tours : Hermitage Home Tour
09:30 AM - 01:45 PM
The Hermitage was the home of Andrew Jackson, the seventh President of the United States. Situated on 1,120 acres, guests are welcomed through the visitor center featuring a stunning number of artifacts, including the President’s horse drawn carriage, which he used both locally and in Washington, D.C. Your experiences will include a visit to the “Born for a Storm” exhibit and a guided tour of Jackson’s home that displays many of the Jackson family’s personal possessions. Take this opportunity to walk the spectacular grounds including the smokehouse, The Hermitage Garden, Jackson’s tomb, and many historical buildings. On the way back into town, guests will stop for a fried chicken lunch. Travel time is about 30 minutes each way. Adults/youth, $120.

09:45 AM

Field Demonstration : Urban Living in the Gulch
09:45 AM - 12:15 PM
The Gulch is a dynamic, mixed-use LEED-certified community in the heart of Nashville. The neighborhood was the first LEED ND neighborhood in the South. The project has a strong focus on connectivity, walkability, and public transportation. Located on the southwest border of Nashville’s Central Business District, the vibrant urban development and redevelopment area is home to the best urban living, office, retail, restaurants, entertainment venues, and hospitality venues. The bus trip takes 10 minutes. $25

Field Demonstration : Williamson County Emergency Operations and Public Safety Cooperation
09:45 AM - 12:15 PM
This field demonstration features Williamson County’s new emergency operations center, which is designed to withstand the force of an F-5 tornado. In an extreme disaster, the center can be a self-sustaining facility for the entire county. Speakers will also discuss the county’s new $20-million-plus public safety radio system. The bus trip takes 20 minutes. $25

Films : Bag It! Is Your Life Too Plastic?
09:45 AM - 11:00 AM
Try going a day without plastic. In this touching and often funny film, follow “everyman” Jeb Berrier as he embarks on a global tour to unravel the complexities of our plastic world. What starts out as a film about plastic bags evolves into a wholesale investigation into plastic’s effects on our oceans, environment, and bodies.

Session : Beyond Diversity: An Inclusive Workforce for 21st-Century Outcomes
09:45 AM - 10:45 AM
This session will offer perspectives from those responsible for making hiring decisions in local government jurisdictions and examine the ways the process is influenced by bias. Hear emerging trends for using technology to improve results and increase inclusion in the recruitment process. 3

Session : Building Community Resilience to Environmental Hazards
09:45 AM - 10:45 AM
Communities are counting on local governments to ensure that they are resilient to slow-moving hazards as well as acute shocks and stressors. Hear from Environmental Protection Agency staff about available resources, measurement tools, and approaches that can help local governments navigate community resilience strategies. 3, 6, 7, 14

Session : Equipt to Innovate
09:45 AM - 10:45 AM
The Equipt to Innovate framework suggests that local governments that are dynamically planned, broadly partnered, resident involved, race informed, smartly resourced, employee engaged and data driven are well positioned for creating more livable, diverse, and inclusive communities. Learn how all or part of this emerging framework can be applied in your community.

Session : Finding Light at the End of a Math Formula
09:45 AM - 10:45 AM
In an entertaining and heartfelt speech, Lea Deesing, Chief Innovation Officer of Riverside, California, will entice you to ponder how innovative thinking can change your trajectory and will present a working copy of an actual formula you can take away and apply to your own life to foster years of career success. 4, 5, 6

Session : The Future of the Profession
09:45 AM - 10:45 AM
Learn about the BIG ideas and concepts managers will facein the next 10 to 20 years. Come explore skills managerswill need and what emerging trends to prepare for—e,g., driverless cars, smart-city design, sharing economy, and technological changes. 6, 7

Solutions Track Sessions : A Planning Template for Emerging Technology
09:45 AM - 10:45 AM
It’s an exciting time to be in local government management from a technology perspective. Every day new technologies appear on the horizon. Whether it’s apps, or AI, or blockchain, or drones, or a host of “smart” gizmos, all these technologies come with a price tag and big promises. This session is intended to help local government managers develop a framework/mindset to get their arms around new and emerging technologies, and a process to plan and budget for them. Presented by Plante Moran.

Solutions Track Sessions : Alternative Approaches to Achieving Customer Service, Budget Objectives, and Community Satisfaction
09:45 AM - 10:45 AM
Local governments of all sizes are looking for innovative and cost-effective models for the efficient delivery of community development services—building department, code enforcement, planning and zoning, and beyond. Delivering services to our communities needs to be timely, innovative, improved, and cost-effective while maintaining customer service, budget objectives, and community satisfaction. Presented by SAFEbuilt.

Solutions Track Sessions : Capitalizing on City-County Partnerships
09:45 AM - 10:45 AM
The successful city-county partnerships examined in this session will illustrate benefits and outcomes of specific connections, with practical advice on how to make and manage them. Hear how Lake County, Illinois, opened up its internal systems to its municipalities for mutual benefit and how Fulton County, Georgia, uses a common technology foundation to facilitate the seamless flow of information among law enforcement, judicial, and property tax systems. Presented by Tyler Technologies.

Tours : Nashville Music History Tour
09:45 AM - 01:45 PM
Embark on a tour of some of the most important landmarks in country music history. Begin this tour at the Grand Ole Opry, an iconic venue to which country music lovers travel near and far. You’ll then have lunch on your own downtown on Broadway Street. Next, visit the Ryman Auditorium, known as “the Carnegie Hall of the South.” You’ll stand on the stage of the Mother Church of Country Music where greats like Earl Scruggs, Mae West, and Elvis Presley walked. Adults/youth, $125.

10:00 AM

Partners' Program : Partners’ Brunch and Educational Session
This session is free but requires preregistration. Engage with other partners while enjoying a complimentary brunch and listening to an inspirational speaker. This session is a perfect opportunity to learn new information, share your experiences, and meet new friends or reconnect with familiar faces!

11:00 AM

Session : Are You a First-Time Administrator? We Have Key Strategies for Your Success!
11:00 AM - 12:00 PM
Are you a first-time administrator who is looking for ideas that will help you to be successful in your new role? Join ICMA regional directors and long-term local government managers Kevin Duggan and Cheryl Hilvert as they lead a lively interactive conversation on “tips of the trade,” including establishing good relationships with your elected officials, building trust within your organization, and avoiding common mistakes that we all have made.

Session : Best Practices to Bring Solar to Low- and Middle-Income Communities
11:00 AM - 12:00 PM
Learn from the winners of the Department of Energy-sponsored Solar in Your Community Challenge, a $5 million prize competition aimed at incentivizing innovation in developing new, scalable business models to expand solar particularly in low- and middle-income communities and for nonprofit entities.

Session : Ethics in the Real World: Moving from Theory to Reality
11:00 AM - 12:00 PM
All MPA students are invited to join local government practitioners and academics in an exploration of common ethical issues in local government. After the session? Go have lunch together and keep the dialogue alive! 1

Session : Find Your Fit: City vs. County Careers
11:00 AM - 12:00 PM
Are you contemplating whether your future is in city management or county management? Is it possible that one path would better satisfy your passions or match your skill set? Learn about what each has to offer from professionals who have walked both paths. 5

Session : Highlights and Hurdles in Hamlets: The Unique Rewards and Challenges of Managing Small Towns
11:00 AM - 12:00 PM
This session will focus on the unique aspects of working in communities under 5,000 in population. Managing in small communities can be both rewarding and frustrating, especially when it comes to the delivery of municipal services. Administrators are required to be jacks-of-all-trades, often working in geographically isolated areas. Join this interactive session and share with colleagues your lessons learned and even pick up a new tip or two!


Panelist: Jay Feyler, Town Manager, Town of Union, Union, ME
Panelist: Teresa Tieman, Town Manager, Town of Fenwick Island, Fenwick Island, DE
Panelist: Justin Weiland, City Administrator, City of Dell Rapids, Dell Rapids, SD

Session : Leadership ICMA 2019 Capstone Report: Peer-to-Peer Technical Assistance
11:00 AM - 12:00 PM
The Leadership ICMA Class of 2019 has been hard in at work assisting Boulder, Colorado; Frisco, Texas; Georgetown, Texas; and Twin Falls, Idaho, by working to enhance the employee performance process; providing comprehensive analysis of and recommendations for improving systems for processing, approving, permitting, and funding special events; developing a plan to expand a single-department business improvement program to provide business improvement services to all departments citywide; and developing recommendations to establish, educate, and expand process review efforts to enhance efficiencies and effectiveness. 5

Session : Public-Public Partnerships: Working with Your Neighboring Military Installation
11:00 AM - 12:00 PM
Federal law allows military installations to acquire services from neighboring local governments, but few communities create these partnerships. Learn from managers and base commanders about how to create a sole-source intergovernmental support agreement partnering with a nearby military base, and other opportunities that can benefit the wider community.

Session : Surviving the Manager's Transition
11:00 AM - 12:00 PM
The sudden, unplanned departure of the manager can throw the entire organization off course. This session will discuss what to do (and not do) in the days leading up to and following the governing body’s decision, offer some survival tips, and provide practical examples of stepping into and thriving in the void. 1, 5

Solutions Track Sessions : Economic Development 2.0: The Role of Technology in Today’s Economic Development Processes
11:00 AM - 12:00 PM
Technology is making waves in many areas of local government management, including economic development. This session will explore technologies that can help local government managers and their teams be more efficient in their economic development efforts. Presented by Buxton.

Solutions Track Sessions : Fostering a Culture of Innovation and Collaboration in Your Community
11:00 AM - 12:00 PM
The city of Fort Collins, Colorado, will present its community-wide strategy to spark innovation within government in a way that extends to community stakeholders. The culture of innovation in Fort Collins is a catalyst for innovative solutions that include waste-to-energy, municipal broadband, dynamic parking, climate action planning, and traffic management. Hear how you can foster a culture of innovation in your community and co-create your community’s future with “city as a platform” thinking. Presented by eCivis.

Solutions Track Sessions : Recycling Is Broken: An Update on the Crisis
11:00 AM - 12:00 PM
Join this session to hear an update on the ongoing recycling crisis facing programs and municipalities across the United States. Republic Services will offer a view into current conditions as a complement to its highly attended webinars offered with ICMA. Presented by Republic Services.

11:15 AM

Special Events : Assistants' Luncheon
11:15 AM - 12:30 PM
Building Your Leadership Muscle: Thinking Differently about Your Path Forward
How do you know if you’re ready to move up to the CAO position? What skills do you need to advance? Or are you considering staying in the assistant/deputy role? Do you want to be best at your job, but don’t necessarily want to be the manager? During this interactive session, current assistants, a recently appointed manager, and an assistant who has done both jobs will use live polling, video, and table conversations to tackle these questions and more. Everyone is welcome. $45


12:30 PM

Solutions Track Sessions : Building a Culture of Unshakeable Security
12:30 PM - 01:30 PM
Most cyberattacks start with an unsuspecting staff member who receives a phishing email or inadvertently exposes a password. This reality means that your cybersecurity program is only as secure as your staff members’ weakest security habits. CyberDefenses will share proven ways to instill a culture of impeccable security habits that extend beyond the data center and onto the desk of each and every employee. Presented by CyberDefenses.

Solutions Track Sessions : Key to Thriving Communities: Today’s Public Libraries
12:30 PM - 01:30 PM
Manske Library in Farmers Branch, Texas, is a hub of the thriving community and contributes to the city’s reputation as a great place to live, work, and play. The library, which has been instrumental in community growth, has strategically balanced economic reality with excellent service. Learn how this fast-growing suburb has garnered strong community support and is embarking on a bond issue to fund a new library. Presented by Library Systems & Services.

Solutions Track Sessions : Moving Forward with a Smart Communities Strategy
12:30 PM - 01:30 PM
Smart communities push aside politics and preconceptions in favor of data and analytics to make decisions. How our communities will run in the future and how our citizens will perceive government services depend on our ability to embrace smart. Presented by Esri.

12:45 PM

Field Demonstration : Historic Preservation in East Nashville
12:45 PM - 03:15 PM
Creating and managing local historic districts—both historic and conservation zoning overlays—can be challenging and rewarding in a rapidly growing city facing increased development pressures. This demonstration will feature the local historic district in East Nashville. Participants will learn about some of the most challenging cases that have arisen as the neighborhood seeks to balance preservation and progress. The bus trip takes 20 minutes. $25

Field Demonstration : Reclaiming History: The Battle of Franklin
12:45 PM - 04:00 PM
The city of Franklin has made a point of recapturing key portions of the Civil War’s Battle of Franklin, which took place on November 30, 1864. This small community of 900 people saw more than 10,000 causalities during the battle. Over time, the site was built over and mostly forgotten. Fifteen years ago, the city, local preservation groups, and the American Battlefield Trust banded together to reclaim and restore key sites. The bus trip takes 30 minutes. $25

Special Events : County Administrators' Idea Exchange
12:45 PM - 02:45 PM
The National Association of County Administrators (NACA) will host an idea exchange—an informal roundtable discussion for county administrators to discuss issues that are important to county management.

01:15 PM

Films : Blue Goes Green
01:15 PM - 02:15 PM
This documentary looks at how Cincinnati, Ohio, built the first Net Zero Energy police station in America. It also shows how this “green” construction project improved police-community relations and saved taxpayer money. Watch the 30-minute film and hear from the filmmaker herself on the process and lessons learned from the experience.

Session : A National and Personal Apology
01:15 PM - 02:15 PM
In 2004, Meridian Charter Township, Michigan, had an opportunity but failed to stop the destruction caused by Larry Nassar as the doctor for the USA gymnastics team. Nassar's abuse of young women went on for another 12 years, and in 2018 the community chose to publicly apologize in front of the national media. Learn how Meridian Charter Township made changes to its law enforcement procedures to prevent a similar situation from happening in the future. 1

Session : Data-Driven Crisis Management in Dayton, Ohio
01:15 PM - 02:15 PM
Tackling a city-wide crisis is one of the hardest parts of managing a city—and responding to the crisis and maintaining communication with residents can be a challenge. The city of Dayton, Ohio, experienced this challenge firsthand but used artificial intelligence (AI) technology for smarter crisis management. Dayton experienced a catastrophic water main break emergency that caused the city to lose 150 million gallons of treated water. This session will explain how AI helped the city manage the situation, be more effective in its response to residents, and more. 6, 9

Session : Eldon Fields Colloquium: Rediscovering the Value of Public Service in Local Government
01:15 PM - 02:15 PM
Last year, County Manager Hannes Zacharias unexpectedly found himself “in transition.” To recalibrate his life, he embarked on a 2,060-mile kayak trip—an inspirational story of moving on after a career of more than 35 years in local government management. The Eldon Fields lecture commemorates one of the revered founders of the local government management program at the University of Kansas. 1, 5

Session : Surviving City Management: The Partners’ Stories
01:15 PM - 02:15 PM
Relationship pressures experienced by city managers’ partners are not unusual or uncommon—from the fishbowl environment in which we live to the 24-hour news cycle that disrupts our homelives. Partners of managers in both traditional and nontraditional families provide their unique perspectives on how to keep the relationship thriving. 5

Session : Urban Renaissance and the Intersection of Growth and Social (In)Equity
01:15 PM - 02:15 PM
How can public- and private-sector resources devoted to supporting thriving center-city economies also benefit underserved neighborhoods? The Inclusive Places Council will share toolkits and best practices for creating a more inclusive public realm. Hear examples that can help leaders who are grappling with issues of inclusive growth and social equity find a path forward. 3

01:30 PM

Session : Lunch and Learn: Managing Your Investments in a Period of Global Transition
01:30 PM - 02:30 PM
While political uncertainty doesn’t necessarily translate into increased market volatility, the unknown effects of recently executed and impending policy on trade, interest rates (i.e. Federal Reserve leadership), regulatory relaxation and corporate tax reform have investors looking more intently at the dimensions of asset allocation within individual portfolios as well as their defined benefit and defined contribution programs. Please join ICMA-RC’s Chief Investment Officer and a panel of experts to learn how they view the current investment landscape and how they are managing portfolios in 2019 and beyond. Lunch will be provided. 5

01:45 PM

Solutions Track Sessions : Community Cohesion in a Time of Crisis: How Technology Can Align Your Community
01:45 PM - 02:45 PM
When a crisis strikes your community, your communication, especially from government leaders, is key. Learn how the city of Redding, California, leveraged technology in a time of crisis to engage and inform the community during the Carr Fire’s rapidly developing situation. Presented by OpenGov.

Solutions Track Sessions : PRISM: Aligning Employee Performance to Organizational Goals in an Electronic Format
01:45 PM - 02:45 PM
GovHR USA has partnered with Engagedly to develop an electronic solution to conduct performance reviews for local government personnel. The PRISM (Performance Review, Input, Support, and Management) system, which is specific to local government, has the ability to measure performance based on criteria and core competencies and align employee goals to strategic organizational goals. Presented by GovHR USA.

Solutions Track Sessions : Using Technology to Understand Resident Feedback, Manage Crises, and Make Data-Driven Strategic Decisions
01:45 PM - 02:45 PM
Hear how Pompano Beach, California, is using technology to execute a $180 million general obligation bond. Technology complements the city's more traditional engagement efforts and provides meaningful feedback data to support data-based decision making based on real resident needs and priorities and ensure that community feedback mechanisms are as robust as possible. The city is also using this technology to stay on top of resident concerns and respond to issues surrounding a sewage pipe burst that had a major impact on the city's water canals, including wildlife in the area and resident access to the canals. Presented by ZenCity.

02:30 PM

Films : The Medicine in Marijuana
02:30 PM - 03:00 PM
This year 55 million Americans will spend billions of dollars on the medicine in marijuana. In thirty-two states and the District of Columbia, they will use it for a myriad of medical conditions, depending on anecdotal advice about the frequency and dosage of cannabis, a plant with over 400 different chemical molecules. It’s a messy mix of medicine, policy, and politics—while cannabis is still federally classified as a Schedule 1 drug. Across centuries and cultures, people have told stories about the healing powers of cannabis, but the plural of anecdote is not evidence. Now, the science is catching up with the stories.

Bullfrog Films presents...The Medicine in Marijuana from Bullfrog Films on Vimeo.



Session : Planning for Aging: Promising Practices
02:30 PM - 03:30 PM
Rapid population aging worldwide challenges local government infrastructures and services, yet the largest talent pool of experience in human history is also a community asset.AARP will share global, city-led innovations that support planning including equitable transportation, for all ages. 7, 8, 9, 10

Session : The Future of How, When, and Where We Work
02:30 PM - 03:30 PM
Innovation doesn’t “just happen.” Innovation happens when governments stop doing things because “that’s the way it’s always been done” and start seeking better ways to deliver public services. We’ll discuss new strategies being introduced in California. 4, 10, 13

Session : The Success of Failing
02:30 PM - 03:30 PM
Compared with success, failures are rarely talked about. There is power in failure and lessons that can be transformative for professional development. Removing the shame of failure can begin to change the culture in government to one of innovation, learning, and growth. 5

Session : Tools for Trust: From the Lens of a Social Crisis
02:30 PM - 03:30 PM
Community leaders are challenged to engage residents and build trust. This interactive conversation will engage participants with a short simulation of a quickly unfolding crisis to illustrate why broad engagement is essential to foster healthy, inclusive community interaction. 2, 14

03:00 PM

Solutions Track Sessions : Cultivate a Happier and More Engaged Community through Digital Communications
03:00 PM - 04:00 PM
Fostering healthy citizen interactions is easier in the digital age. Learn how communities are becoming more involved, engaging with government on multiple channels and increasing access to services and life-saving information. It’s time to rethink your approach to communications. Presented by Granicus.

Solutions Track Sessions : Kissimmee, Florida, Expands Its Revolutionary Solid-Waste System
03:00 PM - 04:00 PM
Learn how Kissimmee, Florida, is redeveloping its downtown and has become the first city in the United States to implement an underground, automated solid-waste collection and containment system. Together, Kissimmee and Underground Refuse Systems have developed a winning public-private partnership. Presented by Underground Refuse Systems.

Solutions Track Sessions : Optimizing Economic and Financial Outcomes in Your Parks and Recreation Assets
03:00 PM - 04:00 PM
Parks and recreation assets produce significant economic, social, and community benefits. Understanding the impact of these benefits on property values, health care costs, crime rates, and community engagement is the first step in evaluating the value of your parks and recreation assets. The second step is to understand where you have opportunities to optimize your assets and increase revenue by utilizing creative financing, program development, new facilities development, and cost containment strategies. Presented by Sports Facilities Advisory | Sports Facilities Management.

04:00 PM

Reception : CivicPRIDE Mixer
04:00 PM - 05:00 PM
Join CivicPRIDE, ELGL, and ICMA at the 5th annual mixer to celebrate another year of advancement for lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) professionals in city and county management. This is an outstanding opportunity to support and connect with friends and colleagues over pre-dinner refreshments. Look for registration details as we get closer to the conference.

Session : Assistants' Forum
04:00 PM - 05:30 PM
Building Your Leadership Muscle: Reaching for the Top Job and/or How to Be the Best Assistant/Deputy Ever
As a continuation of the Assistants’ Luncheon conversation, the Assistants’ Forum will look at key core competencies that are critical to be a competitive and successful CAO or assistant manager, regardless of the career path you choose. Hear about the 3 R’s for assistants—roles, relationships, and responsibilities—and learn career development skills and resources to become or succeed as an assistant/deputy or manager. If you are wondering what the next step in your career might be, this session is for you.


Session : Attracting and Onboarding a Veteran: Guidance for Managers and Team Leaders
04:00 PM - 05:00 PM
This session will discuss how to take advantage of the VLGMF or DOD SkillBridge Program, and guidance on how to connect with, hire, and onboard/mentor veterans for success in local government.

Session : City Health Dashboard: Connecting Data to Change for a Healthier Community
04:00 PM - 05:00 PM
The City Health Dashboard is an online resource providing city- and neighborhood-level data on health and health drivers for 500 U.S. cities. Learn how this tool has been used by cities to forge local solutions and drive change.

Session : Equity Officers in Action
04:00 PM - 05:00 PM
Does your community have a chief equity officer or are you interested in hiring one? Do you know what they do or how to set them up for success? Hear from a chief equity officer and a manager on the challenges and rewards of bringing this position to your local government.

Session : Executive Recruiters Tell All
04:00 PM - 05:00 PM
Join a panel of Executive Recruiters to learn more about what governing bodies are thinking and looking for now in their next city, county, or town manager.

Session : How to Collaborate with Your Chief to Conduct a Police Department Review
04:00 PM - 05:00 PM
Building upon their highly successful past workshops on Asking Your Police and Fire Chiefs the Right Questions the CPSM team will discuss data driven ways to determine staffing as well as alternative strategies to meet needs staffing needs, especially in light of the current difficulties in finding quality candidates.

Session : Interim Manager Roundtable Exchange
04:00 PM - 05:00 PM
A vacancy in the top slot in a municipality often results in a management void until a successor is named. Interim managers fill that space and are frequently seasoned former managers. This exchange is for previous or current interim managers as well as those interested in serving in the role at some point in the future. Contracts, potential pitfalls, and best practices will be shared among attendees.

Session : President's Colloquium: Resilient Leadership
04:00 PM - 05:00 PM
We focus a great deal on resiliency in communities and organizations. Do we focus enough on ourselves? Consider how resiliency and leadership are related, and how we can better develop our capacity to rise above challenges we face personally and professionally. 1, 5

Session : Tips and Tricks for Teaching the Profession
04:00 PM - 05:00 PM
Do you feel the calling to teach? Do you want to promote the profession to a new generation of public management students, whether as a guest lecturer in a college classroom or as an adjunct or full-time faculty member in a graduate MPA program or a new online program? If so, join this informal discussion and share your experiences, exchange ideas, and learn where to find and how to use teaching resources. 5

05:30 PM

Reception : Affiliate, Alumni, and State Association Receptions and Dinners
05:30 PM - 07:30 PM
Receptions will be held in the Omni Nashville Hotel. Tickets are not required for affiliate, alumni, and state receptions. To arrange a room for a Monday evening reception, contact Felicia Littky (flittky@icma.org) by July 3. If you’re planning a state or affiliate organization dinner for Monday evening and need restaurant suggestions, please visit visitmusiccity.com/meetings/venues or contact Visit Music City’s Customer Service Center at 615-259-4700. The concierge line is available Monday through Thursday, 8 a.m.–5 p.m. (CT) and Friday, 8 a.m.–4 p.m. (CT).

Tuesday

09:00 AM

Tours : Jack Daniels Distillery Tour
09:00 AM - 02:30 PM
Many visitors to Tennessee consider the Jack Daniel’s Distillery a “must see” during their trip to the Volunteer State. A guide will accompany you and tell you the complete story of their famed whiskey. The distillery is located in Lynchburg, the county seat of Moore County. An interesting detail is that it’s a dry county and has been ever since prohibition—part of the mystique. After your tour and tasting you’ll head to Miss Mary Bobo’s Boarding House for lunch. Miss Mary Bobo’s is legendary and known for treating guests to mouth-watering food served family style. Plan for about an hour to enjoy lunch before boarding the bus for your ride home on a full belly as you enjoy the scenic trip back to Nashville. Travel time is about 1.5 hours each way. Adults 21 and older only, $135.

09:30 AM

Tours : Battle of Franklin
09:30 AM - 03:00 PM
Head south to Franklin, Tennessee, to tour the Carnton Plantation and Carter House and learn about the historical significance both homes played during the Battle of Franklin. On November 30, 1864, Carnton was witness to one of the bloodiest battles of the entire Civil War. Just down the road at the Carter House, the Carter family hid in the basement waiting for the second Battle of Franklin to end. You’ll participate in tours of the battlefield, Carnton Plantation, and Carter House, and learn about the roles each location played in the war and the lives of those who lived there. This tour is an absolute must for history buffs and novices alike. Lunch will be on your own in downtown Franklin. Travel time is about 30 minutes each way. Adults/youth $85.

09:45 AM

Films : Bag It! Is Your Life Too Plastic?
09:45 AM - 11:00 AM

Session : Combat Loneliness, Improve Employee Health, Well-Being, and Productivity
09:45 AM - 10:45 AM
Loneliness can affect anyone at any point in life and is a topic that employers should address proactively as it can have a negative effect on workplace productivity and a person’s health. The workplace can serve as the foundation for improving vitality and reducing feelings of loneliness and starts by creating a culture of inclusion. Managers and leaders of organizations can lead the way by building connections with their employees and setting a cultural tone of relationship-building and inclusiveness in the office. Join this session to learn about what Cigna's Loneliness Study uncovered and steps you can take to combat loneliness in your workplace and improve your employees’ health, well-being and productivity. 4, 13

Session : Could It Be Your Turn? Being in Transition
09:45 AM - 10:45 AM
Any manager can be in transition if things go bad. This brutally honest session will be led by two managers and family members who survived. Learn the symptoms/red flags to watch for. How does being terminated affect my family? What did I do to contribute to the situation? What could I have done differently? 1,5

Session : Finding True North in a Polarized World
09:45 AM - 10:45 AM
We live in a disruptive time that presents us with complex issues, identity politics, fractured communities, and polarized politics. Come explore how personal values aligned with the profession’s high ethical standards will lead to True North. 1

Session : How State-Based Organizations Are Tackling Gender Inequity Head-On
09:45 AM - 10:45 AM
This session will highlight the ways the 16/50 Michigan Women’s Leadership Projectand the NW Women’s Leadership Academy in Oregon are developing tomorrow’s female leaders, providing professional development for advancing women, and educating elected officials on gender bias and the business case for gender balance in organizations. 3

Session : The Use of Artificial Intelligence to Solve Public-Sector Problems
09:45 AM - 10:45 AM
The use of artificial intelligence(AI) has become a reality. With a shrinking public-sector workforce, tighter budgets, and the public’s increased demand for more efficient government, community leaders need to look to technology to tackle public issues. 11, 13

Session : This Is Your Future, Too! Engaging Everyone in Visioning
09:45 AM - 10:45 AM
Visioning and development inevitably encounter opposition from some residents, businesses, and neighborhoods. How do you balance affordable housing, gentrification, density, economic development, and preservation of community character? Move beyond NIMBY (not in my back yard) to engage all voices and build consensus about the community’s future. 2, 6, 7

Solutions Track Sessions : Building a Culture of Conservation with Smarter Energy Management
09:45 AM - 10:45 AM
Energy is vital for building thriving communities—creating comfortable facilities, fostering community development and growth, and empowering residents. It’s hard to know all the ways your energy is wasted, but one thing is certain: energy is expensive. Opportunities to conserve energy and be a better steward of resources are everywhere. Imagine if you could manage your entire energy and utilities ecosystem from a single, unified dashboard. How much could your jurisdiction save? And what could you do with those savings? Presented by Dude Solutions.

Solutions Track Sessions : How Well Do You Know Your Community, Really?
09:45 AM - 10:45 AM
Local governments are challenged to overcome a variety of issues that face their communities, including social inequities, economic opportunity, infrastructure, and public safety. Understanding precedes action. Location intelligence accelerates understanding and helps local governments deploy tactics that make a difference. Presented by Esri.

Solutions Track Sessions : Overcoming the Income Disparity in Youth Sports
09:45 AM - 10:45 AM
A multitude of social and political factors, including cultural shifts and the defunding of school sports, have led to never-before-seen levels of inactivity and obesity in children in America, especially those who live in homes near or below the poverty line. Creating equity and inclusion for physical activity is critically important to the nation’s health. When children have limited access to sports and physical education in schools, our community parks and recreation assets need to step in to create free and reduced-fee play so that future generations develop physical literacy, inactivity rates drop, and these children reap the associated benefits. Presented by Sports Facilities Advisory | Sports Facilities Management.

Tours : VIP Zoo Tour
09:45 AM - 02:00 PM
Treat yourself to a behind-the-scenes tour of the Nashville Zoo at Grassmere. One of the top zoos in the nation, the Nashville Zoo is an international leader in conservation and animal care. This experience will offer you an inside look at the zoo’s operations and exhibits. You’ll visit the newly-expanded animal hospital and go inside the commissary, helping the zookeepers feed animals. You’ll see everything from the okapi to the flamingos and everything in between. Lunch will be on your own at the zoo before boarding the bus for your ride back to the convention center.Adults/youth, $200.

10:00 AM

Partners' Program : Partners’ Hot Topics Roundtable and Service Project
This activity is free but requires preregistration. Socialize, network, and engage in roundtable discussions of issues facing partners and families of local government managers. This is an excellent opportunity to share insights and learn from and network with your peers. Partners will be invited to volunteer on an annual service project. Light refreshments provided. Open to all registered partners.

11:00 AM

Session : Game of Life: Play it Right—Season 8
11:00 AM - 12:00 PM
Join us for this interactive and engaging trivia “game show” that will help educate the audience on maximizing the way you live and save. Subject matter experts in health and wellness and finance will provide information we all need to know as we work, play and live the Game of Life. 18

Session : Host an ICMA Local Government Management Fellow
11:00 AM - 12:00 PM
For 15 years, the Local Government Management Fellowship has been helping jumpstart the public service careers of some of the country’s most talented graduates. Learn how the program has changed lives and what your community stands to gain by hosting a fellow.

Session : Innovation in the Fire and Rescue Services
11:00 AM - 12:00 PM
ICMA and the Center for Public Safety Excellence have commissioned a report on possible approaches for increasing innovation in the fire and rescue services. Join this session to hear the preliminary findings and to share your thoughts on what the report has to offer for your community.

Session : Just Beyond the Campus
11:00 AM - 12:00 PM
College communities face an ever-rotating student population and special challenges in engaging around and enforcing local codes in off-campus neighborhoods. International Town and Gown Association members and others will explore practical approaches to get results.

Session : Laying the Foundation: Fundamentals for First-Time Administrators and Managers
11:00 AM - 12:00 PM
Congratulations! You’ve landed your first position as a local government administrator. Now what? This session will provide an overview of the key building blocks to ensure that you’re on the road to success, including working with elected officials before, during, and after elections; establishing roles, responsibilities, and a team approach; and guidelines for effective communications with staff, residents, and other stakeholders.

Session : Navigating Your Worst Day at Work: Response and Recovery from a Line of Duty Death
11:00 AM - 12:00 PM
Can you prepare for the unthinkable? Are you prepared to handle the media, community and staff response to the loss of life among your staff? Learn about what went well, what didn’t, ways to improve, and move forward from municipal managers who have been there.

Session : What to Do When Your Retail Recruitment Efforts Are Stuck
11:00 AM - 12:00 PM
Retail recruitment can be a long and frustrating process. If your retail development efforts have hit a roadblock, don’t give up! In this session, we will discuss practical steps you can take to help your staff troubleshoot your community’s development strategy and get back on track. 6, 7

11:30 AM

Solutions Track Sessions : Big Leaps with Small Budgets: Actionable Steps for Using Data to Increase Public Trust
11:30 AM - 12:30 PM
A local government of any size can take immediate steps toward data-driven decision making and meaningful citizen engagement, even without a large budget. The city of Henderson, Nevada, provides an excellent illustration of creative data use that is accessible to all. Henderson’s innovative contribution to the community is its recognition that data is best utilized by those it affects the most, not just experts. Based on that understanding, the city has updated processes without retraining or hiring new staff. This session will explore Henderson’s successful projects, such as its custom internal and public-facing GIS applications (including crime search, watering groups, zoning, sex offenders, and HOAs), that allowed the city to implement new, more advanced software without drastically changing the internal processes that were already in place. Presented by Tyler Technologies.

Solutions Track Sessions : Giving New Life to Old Records in Plymouth, Massachusetts
11:30 AM - 12:30 PM
More than one-third of organizations report that the volume of information and data they accept will grow more than five-fold in just the next two years. This presents a challenge because of storage capacity and costs, the need for careful handling of historical records, and making it easy for the public to find and access documents. Using the case study of Plymouth, Massachusetts, this session will suggest strategies for managing an overwhelming volume of records now and well into the future. Any jurisdiction can benefit from hearing how Plymouth’s records management program solves storage challenges, protects against fire and other threats, and positions future generations to understand their past. Presented by Avenu Insights & Analytics.

Solutions Track Sessions : How New Technology Can Uncover Hidden Capacity in Your Local Government
11:30 AM - 12:30 PM
Traditional, largely Excel-driven budgeting and performance management systems make for inefficient processes and, frankly, waste time and taxpayer dollars. However, modern government technology greatly boosts efficiency and increases collaboration throughout the government. This session will demonstrate how innovative technology strategies have enabled local governments to save the equivalent of a full-time employee and more because of technology initiatives. Presented by OpenGov.

12:45 PM

Field Demonstration : Franklin Main Street
12:45 PM - 04:00 PM
The city of Franklin has a lovingly preserved downtown that serves as both an economic hub and the community’s gathering place. Franklin’s downtown has been recognized by organizations such as the National Trust for Historic Preservation and the American Planning Association. Publications ranging from the New York Times to Rolling Stone have featured the city. The bus trip takes 30 minutes. $25

Field Demonstration : Waste to Fertilizer: BioSolids Treatment Plant
12:45 PM - 03:15 PM
The city of Nashville has adopted an environmental solution for solid disposal and a biosolid process that converts waste, producing high-grade reusable fertilizer pellets. Our hosts will also discuss how they capture gas and use it for running their plant. The bus trip takes 15 minutes. $25

01:00 PM

Solutions Track Sessions : Mobile Solutions Help Keep Office Doors "Open" and Lines Short
01:00 PM - 02:00 PM
What are local government officials to do when lines are long and budgets are tight? Adding resources is not an option, yet citizen complaints about wait times continue to pile up. This was the challenge facing department of motor vehicle offices in several counties. A new mobile solution proved to be the answer. It allowed residents to renew their vehicle registrations from anywhere at any time, even during the implementation of a new system. Hear how it can be used by your local government to increase customer satisfaction, reduce office traffic, and solve unique challenges such as temporary office closures. Presented by NIC, Inc.

01:30 PM

Films : Blue Goes Green
01:30 PM - 02:30 PM

Session : Capacity Building in Performance Management
01:30 PM - 02:30 PM
Whether you’ve got dedicated data analysis resources or not, capacity building is often a matter of leveraging staff and technology throughout the organization and among other stakeholders. Explore how to do that most effectively, from a performance culture to public engagement around open data.

Session : Decision Making during a Crisis
01:30 PM - 02:30 PM
On September 13, 2018, the over-pressurization of the low-pressure gas lines in the Merrimack Valley area of northeastern Massachusetts resulted in more than 130 fires, more than two dozen injuries, and at least one fatality. Learn how Merrimack Valley and the surrounding communities worked together to make critical and time-sensitive decisions to resolve the crisis. 5

Session : Lessons from Flint
01:30 PM - 02:30 PM
Gain insights from those who lived through the water crisis in Flint, Michigan, firsthand. This session will provide background on the challenges the city faced as well as how the city is moving the community forward after the disaster. 6, 9, 10

Session : Open Mind Required: Facing the U.S. Identity Crisis on Immigration
01:30 PM - 02:30 PM
The 2018 ICMA Local Government and Immigrant Communities survey showed that despite some language-related or cultural barriers, local governments continue to take steps to improve communication with immigrants in their communities and to engage with them on multiple levels. Learn strategies you can take back to your community. Co-sponsored by the Local Government Hispanic Network. 3

Session : Taking Advantage of Opportunity Zones
01:30 PM - 02:30 PM
The U.S. Department of Treasury has designated 8,700 Opportunity Zones around the country, places where millions of Americans continue to live below the poverty line. Get the latest news on Opportunity Zones (OZs) and Opportunity Funds, as well as strategic information for local government leaders and managers who have OZs in their communities.

Session : What Does It Take? Landing Leadership Positions
01:30 PM - 02:30 PM
How can emerging leaders prepare early in their careers to move into top positions? This session will focus on the preferred skills and professional qualities sought by those making hiring decisions, internal and external factors affecting recruitment, and what can be done to assist women and people of color in achieving leadership positions. Cosponsored by the Local Government Hispanic Network and the National Forum for Black Public Administrators. 1, 5

02:30 PM

Session : Leading through Tragedy
02:30 PM - 03:30 PM
How do you move forward when your fire chief and friend dies by suicide in a city vehicle? How does the community move on when its fire chief was born and raised in the city? How do you deal with accusations of bullying of staff by city council members? This session will explore and provide key takeaways for leading through a tragedy in your community. 5

02:45 PM

Films : The Medicine in Marijuana
02:45 PM - 03:15 PM

Session : Cities and Towns As Classrooms: Leveraging University Partnerships
02:45 PM - 03:45 PM
Do you ever feel that your community has untapped resources in nearby academic institutions? Hear how several local governments have leveraged university partnerships to further their sustainability goals while also building the capacity of universities as service providers and educators of the next generation of local government leaders. 2, 9, 10, 13

Session : Community Cohesion through the Arts
02:45 PM - 03:45 PM
Allocating public funds for arts and culture comes with some political risk, but it can be transformative. Investing in public art, performance venues, or related nonprofits can lead to economic growth, define a sense of place, promote diversity, and bring a community together. 2, 8

Session : Emerging Regulatory Arenas: Governing for the Future
02:45 PM - 03:45 PM
Fromride sharing to e-scooters to cannabis sales and short-termrentals,communities have the opportunity to get out in front of emerging regulatory areas. A panel of experts will discuss these challenges and suggest possible solutions. 11

Session : Everything You Wanted to Know about Cyber Risk (but Were Afraid to Ask!)
02:45 PM - 03:45 PM
What if your municipality’s computers were locked down and you were asked to pay a $30,000 Bitcoin ransom? Scary, right? Tackle the complex topic of security in the public sector and learn about programs and gain knowledge for better security practices.

Session : Leading with Love: The Heart of Success
02:45 PM - 03:45 PM
In today’s environment of fear and divisiveness, local government leaders would do well to replace that fear with a love-based culture. This session provides an overview of the tenets of Love-Based Leadership and evidence for its multifaceted organizational success. 1, 5

Session : The True Cost of Sustainability: Indirect Cost Maximization for Your Agency
02:45 PM - 03:45 PM
How does indirect cost impact your organization? How do you calculate your indirect cost to assure your maximum reimbursement? eCivis will discuss a case study on indirect costs, different methods of calculating it, and what it means to grants.

Set Up : Social Equity Performance Measurement
02:45 PM - 03:45 PM
While often viewed as a national issue, the problem of social and economic inequality manifests itself most clearly at the local level. As a result, many local governments have made social equity a central objective in their policies and programs and are adopting social equity measures in their performance management programs. Gain valuable insights from research conducted by one of ICMA’s 2018–2019 Local Government Research Fellows.

05:30 PM

Reception : Closing Evening Event: Wildhorse Saloon
05:30 PM - 09:30 PM
Spend the evening reconnecting with friends at this world-famous music and dance destination located in the heart of Music City’s entertainment district. Learn to line dance early, then hit the floor with an ’80s dance band to close the evening. Attendees will enjoy a full buffet dinner and drink tickets. Adults, $45; youth ages 6–16, $35; under 6 free. Price includes dinner, transportation, venue rental, entertainment, production, coordination, and gratuities.

Wednesday

10:00 AM

Tours : Belle Meade Plantation
10:00 AM - 12:30 PM
Enjoy the beloved historical site of Belle Meade Plantation. This is the only place where guests can taste Belle Meade wines alongside southern delicacies. Led by a guide, you’ll learn about the historical significance of the plantation and its beautiful Greek-Revival mansion. Belle Meade is most notable for its enduring contribution as a world-renowned thoroughbred farm. An extensive list of Kentucky Derby winners can trace their bloodline to this farm. Travel time is about 20 minutes each way. Adults/youth, $125.

Friday

02:00 PM

Meeting : International Development Academy Part 1 - Friday
02:00 PM - 06:00 PM

05:00 PM

Reception : Assistants' Exchange Reception
05:00 PM - 06:15 PM

Saturday

08:30 AM

ICMA University Workshops : Delivering Great Results from Your Vision and Strategic Plan
08:30 AM - 12:00 PM
Organizational excellence requires that managers focus both on delivering results from their vision and strategic plan and on developing the culture of their organizations. This session will focus on creating results from your vision by focusing on work to understand and delight your customers, cascading your vision and strategic plan throughout the organization, maximizing individual and team performance, and utilizing transformational performance measures to lead your organization toward excellence. Practice Groups: 4, 6 Workshop Leader:Jeff Parks, president, Performance Breakthroughs, Woodbridge, Virginia

ICMA University Workshops : False Precision: Why 73% of the Data You Use to Make Decisions Is Misleading and Misinterpreted … and How You Can Detect It and Fight Back
08:30 AM - 12:00 PM
We are deluged with data; even simple decisions require mountains of information. Much of it is helpful, providing needed context for complex issues, and 94.7% is accurate. But we too rarely step back and ask if the data is truly relevant and responds to the questions being asked, even if we sense that something isn’t quite right. And so we are regularly and unknowingly misled and misdirected by our misunderstanding and misuse of data. Using numerous examples from communities like yours, we’ll try to find insights into how to better question, detect, and challenge “bad data” and provide policymakers with the information they really need to formulate policy choices. Topics may include census data, budgeting, revenue calculation, transportation analyses, income distribution, homelessness and poverty, development fees, housing prices, performance metrics, false precision, how polling works and when it doesn’t, how data graphs can be accidentally or purposely misleading, the endless collection of “best of” lists and why they’re almost always meaningless, a bit of fun with probability and statistics (no math needed here, just some curiosity), and a look at a wide variety of news articles that rely on seemingly precise numbers. Attendees are encouraged to bring examples from their communities to this very interactive session, where together we’ll puzzle out the ways that seemingly accurate data can still be so misleading. Oh … and if you didn’t immediately recognize the two percentages noted above as examples of our problem, this class is for you. Practice Groups: 1, 2, 5, 7, 8, 9 Workshop Leader:Matt Appelbaum, former council member and mayor, Boulder, Colorado

ICMA University Workshops : From Sleepy to Chic: Making Main Street Cool
08:30 AM - 12:00 PM
This workshop is a case study of how Berlin, Maryland, transitioned from a sleepy community to a tourist destination using partnerships with local businesses, government agencies, and civic leaders. The town leveraged its successful Main Street program and partnered with Worcester County’s Department of Tourism to be voted America’s Coolest Small Town in 2014, becoming an overnight success that was 30 years in the making. Berlin used the key elements of placemaking to transform its community. The audience will develop a checklist of steps to take to create a strong sense of place, so you can too. Practice Group: 2 Workshop Leader:Laura Allen, town administrator, Berlin, Maryland

ICMA University Workshops : How Many Police Officers and Fire Fighters Do You Really Need?
08:30 AM - 12:00 PM
Building upon their highly successful past workshops on "Asking Your Police and Fire Chiefs the Right Questions" the Center for Public Safety Management team will discuss data driven ways to determine staffing as well as alternative strategies to meet needs staffing needs, especially in light of the current difficulties in finding quality candidates. Workshop Leader:Leonard Matarese, Managing Partner, Center for Public Safety Management, Washington, D.C.

ICMA University Workshops : Local Government Run Social Media and Online Technologies: Tools for Proactively Building Strategic and Creative Citizen Engagement
08:30 AM - 12:00 PM
Negativity, rumor, fake news, misrepresented real news, personal attacks, and viral messaging spread what feels like a virus around the goodwill that local governments are trying to show through their communications. The dangers of unmanaged electronic conversations can be mitigated. Embracing effective communication strategies for social media and creating online engagement platforms can effectively promote transparency, collaboration, interaction, and broader participation. In this session, participants will learn about and experience effective use of words, images, and videos for both social media communications and online engagement. These new strategies will aid organizations in moving toward the positive outcomes many yearn for, such as broadening reach and increasing diversity of participation while mitigating the legal, ethical, professional, and personal vulnerability associated with extreme openness. Practice Groups: 6, 14 Workshop Leaders:Thomas Bryer, PhD, professor, Deliberative Democracy Centers, University of Florida, Orlando, Florida; Sarah Stoeckel, PhD, council member, Titusville, Florida

ICMA University Workshops : The Value of a Good Story
08:30 AM - 12:00 PM
The presenter, a credentialed manager with more than forty years of city management experience, learned some of his most valuable career lessons from stories told and retold over the years by his mentors and colleagues in the municipal management profession—sometimes in conference sessions and as often as not during evening gatherings in the hotel lounge. Using as a prompt two case studies he has co-authored for ICMA texts and relying on interaction and feedback from workshop participants, the presenter leads participants in an exploration of ethical leadership principles and related management skills. Practice Groups: 1, 8, 14 Workshop Leader:William Bridgeo, city manager, Augusta, Maine

ICMA University Workshops : We’ve Always Done It That Way Is Over: Transforming from the Status Quo to the Status Go
08:30 AM - 12:00 PM

ICMA University Workshops : What Emergency? What Local Government Managers Should Know in Times of Crisis
08:30 AM - 12:00 PM
Disasters strike in many forms—floods, tornadoes, hurricanes, earthquakes, severe heat, severe cold, snow, drought, wildfires, and human-made events. No community is immune to crisis, and changing environmental conditions have already affected many areas of the country. This program is designed to engage and instruct local government leaders in the area of crisis leadership. Participants will leave with an understanding of:
  • Who should be on your team? There is no “I” in emergency events.
  • Have you developed a communication plan and process?
  • What is the role of local government? State government? The federal government?
  • Do you know what assistance and requirements will follow from FEMA?
  • For your business community—have they prepared? Have you integrated their needs into your plan? What role does the Small Business Administration play in disaster recovery?
  • When the disaster cycle is discussed—what is it? How does your community fit? What is your role?
  • What can you do before, during, and after events?
  • Will/how does a community recover after a crisis?
These and other topics will be discussed during this workshop. It is ideal for new managers, for managers looking to update plans, or for your staff who may be joining you for the conference. Remember: all disasters start and end at the local level. Practice Groups: 6, 7, 10 Workshop Leader:Tom Wieczorek, principal, Center for Public Safety Management, LLC, Washington, D.C.
 


Meeting : International Development Academy Part 2 - Saturday
08:30 AM - 04:00 PM

09:00 AM

Tours : Welcome to Music City!
09:00 AM - 12:00 PM
Check out Nashville in a different, fun way. Take the trolley and drive through the most famous and popular neighborhoods in Nashville. Just outside of Downtown Nashville, the trolley will travel through the neighborhoods of Broadway, Downtown, Marathon Village, and the Gulch. This is a great way to get the lay of the land and familiarize yourself with the city. Adults/youth, $90.

10:00 AM

Symposium : City/County Technology Leadership Symposium: Managers and IT Leaders
10:00 AM - 06:30 PM
Preregistration is required, and there is an additional registration fee for this event: $195. To register, go to https://www.pti.org/cals/comingevents/icma2019.asp.
 
This symposium will focus on the manager’s role in promoting effective technology practices in local government.
As the technology champion in your organization, you help create an environment where technology and innovation are recognized as assets to the entire organization. As technology champion you can—and should—be involved when it comes to strategy development and the role that IT plays in enhancing public engagement, fostering departmental collaboration, and ultimately, improving service delivery.
Topics to be addressed include:
  • The manager’s role in promoting technology and innovation
  • Building an effective manager/IT executive partnership
  • Managing technology risks across the entire enterprise
  • Why technology leadership is not about IT
  • Emerging trends in IT delivery that every manager must know.
This is not a technical session. Practitioners will share their experiences and insight for positioning the IT agency/department as an effective partner that serves the entire enterprise.


Tours : Celebrity Digs Tour
10:00 AM - 12:00 PM
From pop country super star, Taylor Swift, to Australian actress Nicole Kidman, to NFL player, Jay Cutler, Nashville is not short on celebrities who call this place home. On the Celebrity Digs tour you will visit the neighborhoods where these and other celebrities live. You’ll also pass some of the hot spots where they’ve been spotted and learn the culture of the celebrities who live there. Adults/youth, $80.

01:00 PM

ICMA University Workshops : Gauging Public Opinion the Right Way
01:00 PM - 04:30 PM
Local government leaders get resident opinions every day. From traditional public comments at council meetings to social media and digital town halls, vocal residents find ways to express their opinions about their cities and towns. But is reacting only to those “squeaky wheels” enough to benefit the entire community? The truth is, opinions provided in these formats don’t often represent all residents. That makes it easy for thousands of constituent voices to go unheard. Fortunately, there are more effective, inclusive, and systematic ways to harness resident opinion. In this workshop, experts from National Research Center, Inc., will share tried-and-true public engagement methods including surveys (mail, phone, and web), focus groups, and panels. You’ll discover ways to use existing technology such as your website, Nextdoor, and other social media platforms to engage residents in cost-effective ways that do not rely solely on the leanings of a vocal few. This workshop will cover the methods for capturing resident opinion, and also how to use this crucial resource to move forward on strategic planning, performance measurement, and policy analysis. Join us and other local change-makers in making communities better places to live for all residents and stakeholders. Practice Groups: 7, 11 Workshop Leader:Michelle Kobayashi, vice president, National Research Center, Inc., Boulder, Colorado

ICMA University Workshops : How to Lead Like a Coach
01:00 PM - 04:30 PM
There are times when a few highly productive people know how to successfully complete projects on their own or with a few coworkers, and not include the rest of the team along the way. This type of leadership can leave other coworkers feeling left out, ignored, or even frustrated with their jobs. In this workshop we will motivate attendees to sharpen the existing leadership tools in their personal toolbox as well as look within themselves to find existing leadership traits they may not have known were in their “toolbox of life.” We will discuss real life examples of what has worked and what has not worked when operating as a team, and we will examine successful strategies and best practices of leadership, coaching team building, and coworker inclusion. Practice groups: 4, 5, 13 Workshop Leader:LaTonya Pegues, founder and CEO, Boaz Enterprises, Austin, Texas

ICMA University Workshops : Leading Together: A New Model for Governing and Managing Your Community
01:00 PM - 04:30 PM
Learn how an integrated strategic planning system, internationally recognized board governance model, and the innovative Budget Based Option System (BOBs) can improve community governance and management. Participants will learn how to use these tools to jointly set result-oriented management priorities and outcomes between the elected board and the manager. This is a “hands on” interactive session taught by a current elected official and former city manager who consult nationally with clients that have successfully implemented the integrated strategic management system and the tools that support its effectiveness. Participants will learn how these tools work and have opportunities to discuss in small groups how they might be used in their communities. Practice Group:6 Workshop Leaders:Mike Letcher, senior vice president, and William Stipp, senior vice president, The Mercer Group, Tucson, Arizona

ICMA University Workshops : Moving from Success to Significance
01:00 PM - 04:30 PM
We all know that happiness is not about money or fame. It is about living a purpose-driven life. Imagine a world in which we all lived out our purpose. Most of us do not realize that we are unique and can impact the world in a way no one else can. Learn to unleash this potential in you, your agency, and in others. Turn your career into a calling and inspire others to do the same. Practice Group: 5 Workshop Leader:Rob Dayton, certified strength coach, Santa Barbara, California

ICMA University Workshops : Organizational Culture: Is There a Secret Recipe?
01:00 PM - 04:30 PM
Organization-wide collaboration, information sharing, and the development of shared goals require trust among employees at all levels. But how do we encourage and cultivate this trust in an environment where it is lacking? Are you struggling with organizational silos and poor communication between departments? Do you have a sense of your organization’s culture? This workshop will hone the ambiguous concept of organizational culture. Program participants will learn about culture assessment tools and engage in small-group discussions focused on moving your organization to higher performance through culture change. We assess our systems and processes, why not our culture? In this workshop, we will explore how to ignite and lead culture change in our organizations, creating an environment of trust, cooperation, and purpose. Practice Groups:4, 6 Workshop Leader:Brian Bosshardt, city manager, Bedford, Texas

ICMA University Workshops : Tackling Wicked Problems in Local Communities: Building Capacity for Deliberative Engagement
01:00 PM - 04:30 PM
This workshop is focused on building local capacity to engage difficult issues more collaboratively and productively through the use of deliberative engagement processes. Deliberative engagement involves interactive, often facilitated, small-group discussions utilizing materials and processes designed to spark collaborative learning rather than merely the collection of individual opinions. We will examine the concept of “wicked problems” as a framework to better understand difficult issues and then review recent research on social psychology to help explain why traditional engagement processes are often counterproductive to supporting the high-quality communication required by democracy and wicked problems. The workshop will then review the key components of deliberative engagement and explore a variety of tools and techniques drawn from several dialogue and deliberation traditions. Practice Group: 2 Workshop Leader:Martin Carusson, professor, Colorado State University, Fort Collins, Colorado

ICMA University Workshops : The Tools of Good Governance: What Every Manager Needs to Know
01:00 PM - 04:30 PM
Every municipal manager wants to be judged as successful by his or her council and feel within themselves that their career has been one of effective service. This workshop will provide you with tools for effective management and better governance. The session will include some of George Cuff’s helpful suggestions and wisdom on the importance of effective council meetings, use of policies, use of protocols, proper agenda building, better use of management meetings, mayor-manager briefings, and other topics. The session will also draw a few examples from Cuff’s immensely popular sessions on “Fatal Flaws” in terms of what does not go well. The presenter has a well-deserved North American reputation as a governance and senior management expert on the principles that undergird an effective, healthy relationship. He has served as both a mayor and a municipal manager and has written extensively on topics relevant to both. Practice Groups: 1, 2, 5, 7, 6, 9 Workshop Leader:George Cuff,FCMC, Spruce Grove, Alberta, Canada

ICMA University Workshops : We’ve Always Done It That Way Is Over: Transforming from the Status Quo to the Status Go
01:00 PM - 04:30 PM

Symposium : ICMA University & League of Women in Government Symposium
01:00 PM - 05:00 PM

05:30 PM

Reception : Musicians Hall of Fame
05:30 PM - 07:30 PM
Experience the only museum that honors the musicians that played on the greatest recordings of all time. From Hendrix to Hank and L.A. to Motown, interactive exhibits include the Stax Recording Studio, Muscle Shoals as well as the Nashville influence. Catch up with colleagues and enjoy drinks and hors d’oeuvres while exploring the museum and its many exciting exhibits. Adults, $35; youth ages 6–18, $30; under 6 free. Price includes light hors d’oeuvres, a drink ticket, entertainment, coordination, gratuities, and admission to the museum. Visit the Host Desk in the convention center before the party for restaurant information and dinner reservations.

Sunday

07:15 AM

Sports : 5K Run/Walk
07:15 AM - 10:45 AM
Enjoy a Sunday morning in October running or walking on the regionally-recognized path along the Little Harpeth River in suburban Brentwood. Runners and walkers of all levels are invited to participate. $35. Ticket price includes race registration, awards, race shirt, and transportation.

07:30 AM

Sports : Hiking
07:30 AM - 11:00 AM
A new event in 2019, spend several hours on Sunday morning in Radnor Lake State Park, a 1,368-acre Class II Natural Area located only seven miles from downtown Nashville. Six miles of easy and moderately strenuous trails are available for self-directed hikes or walks in the hills and/or around the lake. Experience outdoor Tennessee in a unique urban setting. $25. Ticket price includes transportation and refreshments.

08:30 AM

ICMA University Workshops : Building Brands and Creating Cultures of Authentic Servant Leadership
08:30 AM - 12:00 PM
Your investment in the culture and environment where your teams spend more waking hours than they do at home with their families is your most valuable contribution as a servant leader. If you don’t have the right brand, both externally and internally, you won’t attract the right people. If you don’t have the right people, or people with the right priorities, you can’t create or sustain a thriving culture. Branding and culture, particularly for public-serving organizations and people-serving leaders, are interdependent. In today’s highly competitive market for talent, your brand and your culture are critical to your organization’s ability to thrive. This is not a “should” session, it is a “how” session. Attendees will leave with concrete ways to use the talent within their organizations to pursue a grassroots brand transformation that will orient the culture toward servant leadership. Practice Groups: 4, 13 Workshop Leader:Stacy Schweikhart, community information officer, Kettering, Ohio

ICMA University Workshops : Design Thinking
08:30 AM - 12:00 PM
How does design influence engagement, culture, and innovation? Design Thinking focuses on developing a deep understanding of the customer experience and of how customers interact with your service or product. Use Design Thinking principles to breathe life back into customer engagement. Learn how others have created innovative services using a Design Thinking process, and participate in a hands-on activity that demonstrates that process. Practice Groups:4, 6 Workshop Leaders:Pamela Antil, assistant city administrator, Santa Barbara, California; Kathy Lang, IT Manager, San José, California

ICMA University Workshops : ICMA Annual Leadership Institute
08:30 AM - 12:00 PM
The ICMA Annual Leadership Institute provides an opportunity to connect members across generations and experience levels who share an interest in and commitment to leadership development. The institute requires a separate registration fee of $195.
 
Monuments: History, Politics, Art?
This workshop will discuss the function and role of monuments in our communities. Based on their functions, what is the appropriate treatment of controversial monuments and where do they belong? These conversations and decisions have major implications for processes within local governments, and they can be quite politically charged. What is the city administrator’s role in this passionate mix? Practice Groups: 8, 14
Institute Facilitators: John Nalbandian, professor emeritus of public administration, School of Public Affairs and Administration, University of Kansas, Lawrence, Kansas; Shannon Portillo, professor, School of Public Affairs and Administration, University of Kansas, Lawrence, Kansas


ICMA University Workshops : Leading Through Conflict to Shared Victory
08:30 AM - 12:00 PM
You can’t lead an organization without leading its people. How are you leading your employees? How are you leading your executive team? How is your executive team leading the organization?
  • Gain strategies for attacking the root causes of organizational politics, operational confusion, siloed mentalities, and dysfunctional office politics.
  • Practice techniques for navigating conflict with others and nurturing an environment that welcomes healthy, respectful debate. Reimagine the power of clarifying priorities, crystalizing values, and cascading communication to lead your people so they begin rowing together in the same direction.
This workshop will introduce best practices in executive leadership, communication, and team building; provide you with an opportunity to practice new skills; and send you back to your home jurisdiction with a new strategy for success. Practice Group:6 Workshop Leader:Michelle Poché Flaherty, deputy city manager, Palo Alto, California
 


ICMA University Workshops : Leading Together: A New Model for Governing and Managing Your Community
08:30 AM - 12:00 PM

ICMA University Workshops : Organizational Culture: Is There a Secret Recipe?
08:30 AM - 12:00 PM

ICMA University Workshops : Shaping the Culture of Your Organization
08:30 AM - 12:00 PM
This workshop will focus on shaping a positive culture in your organization by bringing your values to life (contributing to the health and overall culture) through enhancing the work of leadership by everyone in the organization, becoming an engaging organization, and strengthening the probability of successful implementation by applying the concepts of change management. Practice Groups: 4, 6 Workshop Leader:Jeff Parks, president, Performance Breakthroughs, Woodbridge, Virginia

09:00 AM

Tours : Welcome to Music City!
09:00 AM - 12:00 PM

09:45 AM

Session : Rebuilding Civic Infrastructure
09:45 AM - 10:45 AM
In a time defined by cultural and political divisiveness, local governments have a key opportunity and responsibility in restoring civic practices guided by democratic values. Research findings and case studies explore how managers and other stakeholders can elevate the dialogue. 2

Sports : Topgolf
09:45 AM - 01:00 PM
In lieu of a traditional golf tournament, attendees of all skill levels will have an opportunity to play at the Topgolf entertainment center. Players aim for giant targets with instant scoring on the shot’s accuracy and distance. Golf clubs are available onsite. Organize a group to participate and have fun. $35. Ticket price includes golf play, brunch, a drink ticket, golf coaching, gratuity, and transportation.

10:00 AM

ICMA University Workshops : ICMA-RC Overview: Understanding Your Retirement Options
10:00 AM - 12:00 PM
For ICMA-RC participants who want to examine the nuts and bolts of the investment options available in their retirement plan. Topics will include in-depth information about target date and target risk funds, managed accounts, the stable value fund, and the Retirement Income Advantage fund. In addition, the full suite of financial planning services offered to ICMA-RC participants will be covered.This workshop is offered through the generous support of ICMA’s Strategic Partner ICMA-RC. There is no fee. Practice Group 5

Special Events : Speed Coaching: Coach
10:00 AM - 11:45 AM
This event is free but requires preregistration. Speed Coaching is back in Nashville! Have career questions and want to get or give a different perspective? Attend Speed Coaching on Sunday morning. Registration is complimentary for this high-energy coaching and networking event. We’re also seeking coaches!

Special Events : Speed Coaching: Coachee
10:00 AM - 11:45 AM

12:45 PM

Field Demonstration : Metro Water: Marrying History with New Technology
12:45 PM - 02:15 PM
The Omohundro Water Treatment Plant combines the historical significance of Nashville with its current state-of-the-art operations. Originally constructed in 1929, the facility is on the National Register of Historic Places. The bus trip takes 20 minutes. $25

Field Demonstration : Music City Center, Nashville
12:45 PM - 02:15 PM
Located in the heart of Nashville, the Music City Center is not only a stunning addition to the city’s skyline but also reflects state-of-the-art technology for energy efficiency. The Music City Center is LEED Gold certified for New Construction by the U.S. Green Building Council. Features key to the building's LEED certification include a four-acre green roof, a 360,000-gallon rainwater collector, and an array of 845 solar panels. This demonstration will involve walking, so wear comfortable shoes. $25

Special Events : Luncheon for Women in Professional Local Government Management
12:45 PM - 02:45 PM
2020 Women’s Vote Centennial Initiative
Nancy Tate, cochair of the 2020 Women’s Vote Centennial Initiative,will provide an overview of the 72-year struggle for women to win the right to vote with passage of the 19th Amendment in 1920 (ending in Tennessee by 1 vote), current efforts underway to commemorate the centennial, and ways that local governments, their communities, and/or individual ICMA members can participate in commemorating the centennial. The Initiative is an information-sharing collaborative focused on commemorating the 100th anniversary of women winning the Constitutional right to vote. From 2000 to 2015, Nancy Tate served as the executive director of the League of Women Voters of the United States, the only national successor to the women’s suffrage movement. $45


05:00 PM

Reception : Exhibit Hall Grand Opening: A Taste of Nashville
05:00 PM - 07:00 PM
Experience the diversity of Nashville and Tennessee and delight in the area’s distinctive flavors with the opening of the ICMA Exhibit Hall in the Music City Center. The cost of the reception is included with the conference registration fee. Tickets for complimentary registrants are $45 for adults and $35 for youth ages 6–18: no charge for children under 6. Price includes hors d’oeuvres, coordination, and gratuities. Visit the Host Desk in the convention center before the party for restaurant information and dinner reservations.

Monday

06:30 AM

Sports : Yoga
06:30 AM - 07:30 AM
Start each day with your colleagues for daily yoga. A yoga instructor from the YMCA of Middle Tennessee will lead you through a workout to improve your strength, balance, and flexibility and prepare your mind for another active conference day. $20. Ticket price includes three morning yoga classes.

07:00 AM

Special Events : Inspirational Breakfast
07:00 AM - 08:15 AM
Henry Cho, born and raised in Knoxville, Tennessee, began his career as a stand-up comedian in the 1980s. Sometimes referred to as “Mr. Clean” because of his family-friendly comedy, Cho has appeared as a guest on talk shows, including The Tonight Show and The Late, Late Show. In addition, he has had roles in numerous movies and TV shows and is a repeat performer on the Grand Ole Opry. His comedy routines focus on growing up as a Korean in East Tennessee during the 1960s and 1970s and being “Korean with a Southern Accent.” Due to his unique childhood experiences, Cho brings a light-hearted inspirational message about finding and developing one’s own strengths to become successful.$35

09:30 AM

Tours : Hermitage Home Tour
09:30 AM - 01:45 PM
The Hermitage was the home of Andrew Jackson, the seventh President of the United States. Situated on 1,120 acres, guests are welcomed through the visitor center featuring a stunning number of artifacts, including the President’s horse drawn carriage, which he used both locally and in Washington, D.C. Your experiences will include a visit to the “Born for a Storm” exhibit and a guided tour of Jackson’s home that displays many of the Jackson family’s personal possessions. Take this opportunity to walk the spectacular grounds including the smokehouse, The Hermitage Garden, Jackson’s tomb, and many historical buildings. On the way back into town, guests will stop for a fried chicken lunch. Travel time is about 30 minutes each way. Adults/youth, $120.

09:45 AM

Field Demonstration : Urban Living in the Gulch
09:45 AM - 12:15 PM
The Gulch is a dynamic, mixed-use LEED-certified community in the heart of Nashville. The neighborhood was the first LEED ND neighborhood in the South. The project has a strong focus on connectivity, walkability, and public transportation. Located on the southwest border of Nashville’s Central Business District, the vibrant urban development and redevelopment area is home to the best urban living, office, retail, restaurants, entertainment venues, and hospitality venues. The bus trip takes 10 minutes. $25

Field Demonstration : Williamson County Emergency Operations and Public Safety Cooperation
09:45 AM - 12:15 PM
This field demonstration features Williamson County’s new emergency operations center, which is designed to withstand the force of an F-5 tornado. In an extreme disaster, the center can be a self-sustaining facility for the entire county. Speakers will also discuss the county’s new $20-million-plus public safety radio system. The bus trip takes 20 minutes. $25

Films : Bag It! Is Your Life Too Plastic?
09:45 AM - 11:00 AM
Try going a day without plastic. In this touching and often funny film, follow “everyman” Jeb Berrier as he embarks on a global tour to unravel the complexities of our plastic world. What starts out as a film about plastic bags evolves into a wholesale investigation into plastic’s effects on our oceans, environment, and bodies.

Session : Beyond Diversity: An Inclusive Workforce for 21st-Century Outcomes
09:45 AM - 10:45 AM
This session will offer perspectives from those responsible for making hiring decisions in local government jurisdictions and examine the ways the process is influenced by bias. Hear emerging trends for using technology to improve results and increase inclusion in the recruitment process. 3

Session : Building Community Resilience to Environmental Hazards
09:45 AM - 10:45 AM
Communities are counting on local governments to ensure that they are resilient to slow-moving hazards as well as acute shocks and stressors. Hear from Environmental Protection Agency staff about available resources, measurement tools, and approaches that can help local governments navigate community resilience strategies. 3, 6, 7, 14

Session : Equipt to Innovate
09:45 AM - 10:45 AM
The Equipt to Innovate framework suggests that local governments that are dynamically planned, broadly partnered, resident involved, race informed, smartly resourced, employee engaged and data driven are well positioned for creating more livable, diverse, and inclusive communities. Learn how all or part of this emerging framework can be applied in your community.

Session : Finding Light at the End of a Math Formula
09:45 AM - 10:45 AM
In an entertaining and heartfelt speech, Lea Deesing, Chief Innovation Officer of Riverside, California, will entice you to ponder how innovative thinking can change your trajectory and will present a working copy of an actual formula you can take away and apply to your own life to foster years of career success. 4, 5, 6

Session : The Future of the Profession
09:45 AM - 10:45 AM
Learn about the BIG ideas and concepts managers will facein the next 10 to 20 years. Come explore skills managerswill need and what emerging trends to prepare for—e,g., driverless cars, smart-city design, sharing economy, and technological changes. 6, 7

Solutions Track Sessions : A Planning Template for Emerging Technology
09:45 AM - 10:45 AM
It’s an exciting time to be in local government management from a technology perspective. Every day new technologies appear on the horizon. Whether it’s apps, or AI, or blockchain, or drones, or a host of “smart” gizmos, all these technologies come with a price tag and big promises. This session is intended to help local government managers develop a framework/mindset to get their arms around new and emerging technologies, and a process to plan and budget for them. Presented by Plante Moran.

Solutions Track Sessions : Alternative Approaches to Achieving Customer Service, Budget Objectives, and Community Satisfaction
09:45 AM - 10:45 AM
Local governments of all sizes are looking for innovative and cost-effective models for the efficient delivery of community development services—building department, code enforcement, planning and zoning, and beyond. Delivering services to our communities needs to be timely, innovative, improved, and cost-effective while maintaining customer service, budget objectives, and community satisfaction. Presented by SAFEbuilt.

Solutions Track Sessions : Capitalizing on City-County Partnerships
09:45 AM - 10:45 AM
The successful city-county partnerships examined in this session will illustrate benefits and outcomes of specific connections, with practical advice on how to make and manage them. Hear how Lake County, Illinois, opened up its internal systems to its municipalities for mutual benefit and how Fulton County, Georgia, uses a common technology foundation to facilitate the seamless flow of information among law enforcement, judicial, and property tax systems. Presented by Tyler Technologies.

Tours : Nashville Music History Tour
09:45 AM - 01:45 PM
Embark on a tour of some of the most important landmarks in country music history. Begin this tour at the Grand Ole Opry, an iconic venue to which country music lovers travel near and far. You’ll then have lunch on your own downtown on Broadway Street. Next, visit the Ryman Auditorium, known as “the Carnegie Hall of the South.” You’ll stand on the stage of the Mother Church of Country Music where greats like Earl Scruggs, Mae West, and Elvis Presley walked. Adults/youth, $125.

10:00 AM

Partners' Program : Partners’ Brunch and Educational Session
This session is free but requires preregistration. Engage with other partners while enjoying a complimentary brunch and listening to an inspirational speaker. This session is a perfect opportunity to learn new information, share your experiences, and meet new friends or reconnect with familiar faces!

11:00 AM

Session : Are You a First-Time Administrator? We Have Key Strategies for Your Success!
11:00 AM - 12:00 PM
Are you a first-time administrator who is looking for ideas that will help you to be successful in your new role? Join ICMA regional directors and long-term local government managers Kevin Duggan and Cheryl Hilvert as they lead a lively interactive conversation on “tips of the trade,” including establishing good relationships with your elected officials, building trust within your organization, and avoiding common mistakes that we all have made.

Session : Best Practices to Bring Solar to Low- and Middle-Income Communities
11:00 AM - 12:00 PM
Learn from the winners of the Department of Energy-sponsored Solar in Your Community Challenge, a $5 million prize competition aimed at incentivizing innovation in developing new, scalable business models to expand solar particularly in low- and middle-income communities and for nonprofit entities.

Session : Ethics in the Real World: Moving from Theory to Reality
11:00 AM - 12:00 PM
All MPA students are invited to join local government practitioners and academics in an exploration of common ethical issues in local government. After the session? Go have lunch together and keep the dialogue alive! 1

Session : Find Your Fit: City vs. County Careers
11:00 AM - 12:00 PM
Are you contemplating whether your future is in city management or county management? Is it possible that one path would better satisfy your passions or match your skill set? Learn about what each has to offer from professionals who have walked both paths. 5

Session : Highlights and Hurdles in Hamlets: The Unique Rewards and Challenges of Managing Small Towns
11:00 AM - 12:00 PM
This session will focus on the unique aspects of working in communities under 5,000 in population. Managing in small communities can be both rewarding and frustrating, especially when it comes to the delivery of municipal services. Administrators are required to be jacks-of-all-trades, often working in geographically isolated areas. Join this interactive session and share with colleagues your lessons learned and even pick up a new tip or two!


Panelist: Jay Feyler, Town Manager, Town of Union, Union, ME
Panelist: Teresa Tieman, Town Manager, Town of Fenwick Island, Fenwick Island, DE
Panelist: Justin Weiland, City Administrator, City of Dell Rapids, Dell Rapids, SD

Session : Leadership ICMA 2019 Capstone Report: Peer-to-Peer Technical Assistance
11:00 AM - 12:00 PM
The Leadership ICMA Class of 2019 has been hard in at work assisting Boulder, Colorado; Frisco, Texas; Georgetown, Texas; and Twin Falls, Idaho, by working to enhance the employee performance process; providing comprehensive analysis of and recommendations for improving systems for processing, approving, permitting, and funding special events; developing a plan to expand a single-department business improvement program to provide business improvement services to all departments citywide; and developing recommendations to establish, educate, and expand process review efforts to enhance efficiencies and effectiveness. 5

Session : Public-Public Partnerships: Working with Your Neighboring Military Installation
11:00 AM - 12:00 PM
Federal law allows military installations to acquire services from neighboring local governments, but few communities create these partnerships. Learn from managers and base commanders about how to create a sole-source intergovernmental support agreement partnering with a nearby military base, and other opportunities that can benefit the wider community.

Session : Surviving the Manager's Transition
11:00 AM - 12:00 PM
The sudden, unplanned departure of the manager can throw the entire organization off course. This session will discuss what to do (and not do) in the days leading up to and following the governing body’s decision, offer some survival tips, and provide practical examples of stepping into and thriving in the void. 1, 5

Solutions Track Sessions : Economic Development 2.0: The Role of Technology in Today’s Economic Development Processes
11:00 AM - 12:00 PM
Technology is making waves in many areas of local government management, including economic development. This session will explore technologies that can help local government managers and their teams be more efficient in their economic development efforts. Presented by Buxton.

Solutions Track Sessions : Fostering a Culture of Innovation and Collaboration in Your Community
11:00 AM - 12:00 PM
The city of Fort Collins, Colorado, will present its community-wide strategy to spark innovation within government in a way that extends to community stakeholders. The culture of innovation in Fort Collins is a catalyst for innovative solutions that include waste-to-energy, municipal broadband, dynamic parking, climate action planning, and traffic management. Hear how you can foster a culture of innovation in your community and co-create your community’s future with “city as a platform” thinking. Presented by eCivis.

Solutions Track Sessions : Recycling Is Broken: An Update on the Crisis
11:00 AM - 12:00 PM
Join this session to hear an update on the ongoing recycling crisis facing programs and municipalities across the United States. Republic Services will offer a view into current conditions as a complement to its highly attended webinars offered with ICMA. Presented by Republic Services.

11:15 AM

Special Events : Assistants' Luncheon
11:15 AM - 12:30 PM
Building Your Leadership Muscle: Thinking Differently about Your Path Forward
How do you know if you’re ready to move up to the CAO position? What skills do you need to advance? Or are you considering staying in the assistant/deputy role? Do you want to be best at your job, but don’t necessarily want to be the manager? During this interactive session, current assistants, a recently appointed manager, and an assistant who has done both jobs will use live polling, video, and table conversations to tackle these questions and more. Everyone is welcome. $45


12:30 PM

Solutions Track Sessions : Building a Culture of Unshakeable Security
12:30 PM - 01:30 PM
Most cyberattacks start with an unsuspecting staff member who receives a phishing email or inadvertently exposes a password. This reality means that your cybersecurity program is only as secure as your staff members’ weakest security habits. CyberDefenses will share proven ways to instill a culture of impeccable security habits that extend beyond the data center and onto the desk of each and every employee. Presented by CyberDefenses.

Solutions Track Sessions : Key to Thriving Communities: Today’s Public Libraries
12:30 PM - 01:30 PM
Manske Library in Farmers Branch, Texas, is a hub of the thriving community and contributes to the city’s reputation as a great place to live, work, and play. The library, which has been instrumental in community growth, has strategically balanced economic reality with excellent service. Learn how this fast-growing suburb has garnered strong community support and is embarking on a bond issue to fund a new library. Presented by Library Systems & Services.

Solutions Track Sessions : Moving Forward with a Smart Communities Strategy
12:30 PM - 01:30 PM
Smart communities push aside politics and preconceptions in favor of data and analytics to make decisions. How our communities will run in the future and how our citizens will perceive government services depend on our ability to embrace smart. Presented by Esri.

12:45 PM

Field Demonstration : Historic Preservation in East Nashville
12:45 PM - 03:15 PM
Creating and managing local historic districts—both historic and conservation zoning overlays—can be challenging and rewarding in a rapidly growing city facing increased development pressures. This demonstration will feature the local historic district in East Nashville. Participants will learn about some of the most challenging cases that have arisen as the neighborhood seeks to balance preservation and progress. The bus trip takes 20 minutes. $25

Field Demonstration : Reclaiming History: The Battle of Franklin
12:45 PM - 04:00 PM
The city of Franklin has made a point of recapturing key portions of the Civil War’s Battle of Franklin, which took place on November 30, 1864. This small community of 900 people saw more than 10,000 causalities during the battle. Over time, the site was built over and mostly forgotten. Fifteen years ago, the city, local preservation groups, and the American Battlefield Trust banded together to reclaim and restore key sites. The bus trip takes 30 minutes. $25

Special Events : County Administrators' Idea Exchange
12:45 PM - 02:45 PM
The National Association of County Administrators (NACA) will host an idea exchange—an informal roundtable discussion for county administrators to discuss issues that are important to county management.

01:15 PM

Films : Blue Goes Green
01:15 PM - 02:15 PM
This documentary looks at how Cincinnati, Ohio, built the first Net Zero Energy police station in America. It also shows how this “green” construction project improved police-community relations and saved taxpayer money. Watch the 30-minute film and hear from the filmmaker herself on the process and lessons learned from the experience.

Session : A National and Personal Apology
01:15 PM - 02:15 PM
In 2004, Meridian Charter Township, Michigan, had an opportunity but failed to stop the destruction caused by Larry Nassar as the doctor for the USA gymnastics team. Nassar's abuse of young women went on for another 12 years, and in 2018 the community chose to publicly apologize in front of the national media. Learn how Meridian Charter Township made changes to its law enforcement procedures to prevent a similar situation from happening in the future. 1

Session : Data-Driven Crisis Management in Dayton, Ohio
01:15 PM - 02:15 PM
Tackling a city-wide crisis is one of the hardest parts of managing a city—and responding to the crisis and maintaining communication with residents can be a challenge. The city of Dayton, Ohio, experienced this challenge firsthand but used artificial intelligence (AI) technology for smarter crisis management. Dayton experienced a catastrophic water main break emergency that caused the city to lose 150 million gallons of treated water. This session will explain how AI helped the city manage the situation, be more effective in its response to residents, and more. 6, 9

Session : Eldon Fields Colloquium: Rediscovering the Value of Public Service in Local Government
01:15 PM - 02:15 PM
Last year, County Manager Hannes Zacharias unexpectedly found himself “in transition.” To recalibrate his life, he embarked on a 2,060-mile kayak trip—an inspirational story of moving on after a career of more than 35 years in local government management. The Eldon Fields lecture commemorates one of the revered founders of the local government management program at the University of Kansas. 1, 5

Session : Surviving City Management: The Partners’ Stories
01:15 PM - 02:15 PM
Relationship pressures experienced by city managers’ partners are not unusual or uncommon—from the fishbowl environment in which we live to the 24-hour news cycle that disrupts our homelives. Partners of managers in both traditional and nontraditional families provide their unique perspectives on how to keep the relationship thriving. 5

Session : Urban Renaissance and the Intersection of Growth and Social (In)Equity
01:15 PM - 02:15 PM
How can public- and private-sector resources devoted to supporting thriving center-city economies also benefit underserved neighborhoods? The Inclusive Places Council will share toolkits and best practices for creating a more inclusive public realm. Hear examples that can help leaders who are grappling with issues of inclusive growth and social equity find a path forward. 3

01:30 PM

Session : Lunch and Learn: Managing Your Investments in a Period of Global Transition
01:30 PM - 02:30 PM
While political uncertainty doesn’t necessarily translate into increased market volatility, the unknown effects of recently executed and impending policy on trade, interest rates (i.e. Federal Reserve leadership), regulatory relaxation and corporate tax reform have investors looking more intently at the dimensions of asset allocation within individual portfolios as well as their defined benefit and defined contribution programs. Please join ICMA-RC’s Chief Investment Officer and a panel of experts to learn how they view the current investment landscape and how they are managing portfolios in 2019 and beyond. Lunch will be provided. 5

01:45 PM

Solutions Track Sessions : Community Cohesion in a Time of Crisis: How Technology Can Align Your Community
01:45 PM - 02:45 PM
When a crisis strikes your community, your communication, especially from government leaders, is key. Learn how the city of Redding, California, leveraged technology in a time of crisis to engage and inform the community during the Carr Fire’s rapidly developing situation. Presented by OpenGov.

Solutions Track Sessions : PRISM: Aligning Employee Performance to Organizational Goals in an Electronic Format
01:45 PM - 02:45 PM
GovHR USA has partnered with Engagedly to develop an electronic solution to conduct performance reviews for local government personnel. The PRISM (Performance Review, Input, Support, and Management) system, which is specific to local government, has the ability to measure performance based on criteria and core competencies and align employee goals to strategic organizational goals. Presented by GovHR USA.

Solutions Track Sessions : Using Technology to Understand Resident Feedback, Manage Crises, and Make Data-Driven Strategic Decisions
01:45 PM - 02:45 PM
Hear how Pompano Beach, California, is using technology to execute a $180 million general obligation bond. Technology complements the city's more traditional engagement efforts and provides meaningful feedback data to support data-based decision making based on real resident needs and priorities and ensure that community feedback mechanisms are as robust as possible. The city is also using this technology to stay on top of resident concerns and respond to issues surrounding a sewage pipe burst that had a major impact on the city's water canals, including wildlife in the area and resident access to the canals. Presented by ZenCity.

02:30 PM

Films : The Medicine in Marijuana
02:30 PM - 03:00 PM
This year 55 million Americans will spend billions of dollars on the medicine in marijuana. In thirty-two states and the District of Columbia, they will use it for a myriad of medical conditions, depending on anecdotal advice about the frequency and dosage of cannabis, a plant with over 400 different chemical molecules. It’s a messy mix of medicine, policy, and politics—while cannabis is still federally classified as a Schedule 1 drug. Across centuries and cultures, people have told stories about the healing powers of cannabis, but the plural of anecdote is not evidence. Now, the science is catching up with the stories.

Bullfrog Films presents...The Medicine in Marijuana from Bullfrog Films on Vimeo.



Session : Planning for Aging: Promising Practices
02:30 PM - 03:30 PM
Rapid population aging worldwide challenges local government infrastructures and services, yet the largest talent pool of experience in human history is also a community asset.AARP will share global, city-led innovations that support planning including equitable transportation, for all ages. 7, 8, 9, 10

Session : The Future of How, When, and Where We Work
02:30 PM - 03:30 PM
Innovation doesn’t “just happen.” Innovation happens when governments stop doing things because “that’s the way it’s always been done” and start seeking better ways to deliver public services. We’ll discuss new strategies being introduced in California. 4, 10, 13

Session : The Success of Failing
02:30 PM - 03:30 PM
Compared with success, failures are rarely talked about. There is power in failure and lessons that can be transformative for professional development. Removing the shame of failure can begin to change the culture in government to one of innovation, learning, and growth. 5

Session : Tools for Trust: From the Lens of a Social Crisis
02:30 PM - 03:30 PM
Community leaders are challenged to engage residents and build trust. This interactive conversation will engage participants with a short simulation of a quickly unfolding crisis to illustrate why broad engagement is essential to foster healthy, inclusive community interaction. 2, 14

03:00 PM

Solutions Track Sessions : Cultivate a Happier and More Engaged Community through Digital Communications
03:00 PM - 04:00 PM
Fostering healthy citizen interactions is easier in the digital age. Learn how communities are becoming more involved, engaging with government on multiple channels and increasing access to services and life-saving information. It’s time to rethink your approach to communications. Presented by Granicus.

Solutions Track Sessions : Kissimmee, Florida, Expands Its Revolutionary Solid-Waste System
03:00 PM - 04:00 PM
Learn how Kissimmee, Florida, is redeveloping its downtown and has become the first city in the United States to implement an underground, automated solid-waste collection and containment system. Together, Kissimmee and Underground Refuse Systems have developed a winning public-private partnership. Presented by Underground Refuse Systems.

Solutions Track Sessions : Optimizing Economic and Financial Outcomes in Your Parks and Recreation Assets
03:00 PM - 04:00 PM
Parks and recreation assets produce significant economic, social, and community benefits. Understanding the impact of these benefits on property values, health care costs, crime rates, and community engagement is the first step in evaluating the value of your parks and recreation assets. The second step is to understand where you have opportunities to optimize your assets and increase revenue by utilizing creative financing, program development, new facilities development, and cost containment strategies. Presented by Sports Facilities Advisory | Sports Facilities Management.

04:00 PM

Reception : CivicPRIDE Mixer
04:00 PM - 05:00 PM
Join CivicPRIDE, ELGL, and ICMA at the 5th annual mixer to celebrate another year of advancement for lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) professionals in city and county management. This is an outstanding opportunity to support and connect with friends and colleagues over pre-dinner refreshments. Look for registration details as we get closer to the conference.

Session : Assistants' Forum
04:00 PM - 05:30 PM
Building Your Leadership Muscle: Reaching for the Top Job and/or How to Be the Best Assistant/Deputy Ever
As a continuation of the Assistants’ Luncheon conversation, the Assistants’ Forum will look at key core competencies that are critical to be a competitive and successful CAO or assistant manager, regardless of the career path you choose. Hear about the 3 R’s for assistants—roles, relationships, and responsibilities—and learn career development skills and resources to become or succeed as an assistant/deputy or manager. If you are wondering what the next step in your career might be, this session is for you.


Session : Attracting and Onboarding a Veteran: Guidance for Managers and Team Leaders
04:00 PM - 05:00 PM
This session will discuss how to take advantage of the VLGMF or DOD SkillBridge Program, and guidance on how to connect with, hire, and onboard/mentor veterans for success in local government.

Session : City Health Dashboard: Connecting Data to Change for a Healthier Community
04:00 PM - 05:00 PM
The City Health Dashboard is an online resource providing city- and neighborhood-level data on health and health drivers for 500 U.S. cities. Learn how this tool has been used by cities to forge local solutions and drive change.

Session : Equity Officers in Action
04:00 PM - 05:00 PM
Does your community have a chief equity officer or are you interested in hiring one? Do you know what they do or how to set them up for success? Hear from a chief equity officer and a manager on the challenges and rewards of bringing this position to your local government.

Session : Executive Recruiters Tell All
04:00 PM - 05:00 PM
Join a panel of Executive Recruiters to learn more about what governing bodies are thinking and looking for now in their next city, county, or town manager.

Session : How to Collaborate with Your Chief to Conduct a Police Department Review
04:00 PM - 05:00 PM
Building upon their highly successful past workshops on Asking Your Police and Fire Chiefs the Right Questions the CPSM team will discuss data driven ways to determine staffing as well as alternative strategies to meet needs staffing needs, especially in light of the current difficulties in finding quality candidates.

Session : Interim Manager Roundtable Exchange
04:00 PM - 05:00 PM
A vacancy in the top slot in a municipality often results in a management void until a successor is named. Interim managers fill that space and are frequently seasoned former managers. This exchange is for previous or current interim managers as well as those interested in serving in the role at some point in the future. Contracts, potential pitfalls, and best practices will be shared among attendees.

Session : President's Colloquium: Resilient Leadership
04:00 PM - 05:00 PM
We focus a great deal on resiliency in communities and organizations. Do we focus enough on ourselves? Consider how resiliency and leadership are related, and how we can better develop our capacity to rise above challenges we face personally and professionally. 1, 5

Session : Tips and Tricks for Teaching the Profession
04:00 PM - 05:00 PM
Do you feel the calling to teach? Do you want to promote the profession to a new generation of public management students, whether as a guest lecturer in a college classroom or as an adjunct or full-time faculty member in a graduate MPA program or a new online program? If so, join this informal discussion and share your experiences, exchange ideas, and learn where to find and how to use teaching resources. 5

05:30 PM

Reception : Affiliate, Alumni, and State Association Receptions and Dinners
05:30 PM - 07:30 PM
Receptions will be held in the Omni Nashville Hotel. Tickets are not required for affiliate, alumni, and state receptions. To arrange a room for a Monday evening reception, contact Felicia Littky (flittky@icma.org) by July 3. If you’re planning a state or affiliate organization dinner for Monday evening and need restaurant suggestions, please visit visitmusiccity.com/meetings/venues or contact Visit Music City’s Customer Service Center at 615-259-4700. The concierge line is available Monday through Thursday, 8 a.m.–5 p.m. (CT) and Friday, 8 a.m.–4 p.m. (CT).

Tuesday

09:00 AM

Tours : Jack Daniels Distillery Tour
09:00 AM - 02:30 PM
Many visitors to Tennessee consider the Jack Daniel’s Distillery a “must see” during their trip to the Volunteer State. A guide will accompany you and tell you the complete story of their famed whiskey. The distillery is located in Lynchburg, the county seat of Moore County. An interesting detail is that it’s a dry county and has been ever since prohibition—part of the mystique. After your tour and tasting you’ll head to Miss Mary Bobo’s Boarding House for lunch. Miss Mary Bobo’s is legendary and known for treating guests to mouth-watering food served family style. Plan for about an hour to enjoy lunch before boarding the bus for your ride home on a full belly as you enjoy the scenic trip back to Nashville. Travel time is about 1.5 hours each way. Adults 21 and older only, $135.

09:30 AM

Tours : Battle of Franklin
09:30 AM - 03:00 PM
Head south to Franklin, Tennessee, to tour the Carnton Plantation and Carter House and learn about the historical significance both homes played during the Battle of Franklin. On November 30, 1864, Carnton was witness to one of the bloodiest battles of the entire Civil War. Just down the road at the Carter House, the Carter family hid in the basement waiting for the second Battle of Franklin to end. You’ll participate in tours of the battlefield, Carnton Plantation, and Carter House, and learn about the roles each location played in the war and the lives of those who lived there. This tour is an absolute must for history buffs and novices alike. Lunch will be on your own in downtown Franklin. Travel time is about 30 minutes each way. Adults/youth $85.

09:45 AM

Films : Bag It! Is Your Life Too Plastic?
09:45 AM - 11:00 AM

Session : Combat Loneliness, Improve Employee Health, Well-Being, and Productivity
09:45 AM - 10:45 AM
Loneliness can affect anyone at any point in life and is a topic that employers should address proactively as it can have a negative effect on workplace productivity and a person’s health. The workplace can serve as the foundation for improving vitality and reducing feelings of loneliness and starts by creating a culture of inclusion. Managers and leaders of organizations can lead the way by building connections with their employees and setting a cultural tone of relationship-building and inclusiveness in the office. Join this session to learn about what Cigna's Loneliness Study uncovered and steps you can take to combat loneliness in your workplace and improve your employees’ health, well-being and productivity. 4, 13

Session : Could It Be Your Turn? Being in Transition
09:45 AM - 10:45 AM
Any manager can be in transition if things go bad. This brutally honest session will be led by two managers and family members who survived. Learn the symptoms/red flags to watch for. How does being terminated affect my family? What did I do to contribute to the situation? What could I have done differently? 1,5

Session : Finding True North in a Polarized World
09:45 AM - 10:45 AM
We live in a disruptive time that presents us with complex issues, identity politics, fractured communities, and polarized politics. Come explore how personal values aligned with the profession’s high ethical standards will lead to True North. 1

Session : How State-Based Organizations Are Tackling Gender Inequity Head-On
09:45 AM - 10:45 AM
This session will highlight the ways the 16/50 Michigan Women’s Leadership Projectand the NW Women’s Leadership Academy in Oregon are developing tomorrow’s female leaders, providing professional development for advancing women, and educating elected officials on gender bias and the business case for gender balance in organizations. 3

Session : The Use of Artificial Intelligence to Solve Public-Sector Problems
09:45 AM - 10:45 AM
The use of artificial intelligence(AI) has become a reality. With a shrinking public-sector workforce, tighter budgets, and the public’s increased demand for more efficient government, community leaders need to look to technology to tackle public issues. 11, 13

Session : This Is Your Future, Too! Engaging Everyone in Visioning
09:45 AM - 10:45 AM
Visioning and development inevitably encounter opposition from some residents, businesses, and neighborhoods. How do you balance affordable housing, gentrification, density, economic development, and preservation of community character? Move beyond NIMBY (not in my back yard) to engage all voices and build consensus about the community’s future. 2, 6, 7

Solutions Track Sessions : Building a Culture of Conservation with Smarter Energy Management
09:45 AM - 10:45 AM
Energy is vital for building thriving communities—creating comfortable facilities, fostering community development and growth, and empowering residents. It’s hard to know all the ways your energy is wasted, but one thing is certain: energy is expensive. Opportunities to conserve energy and be a better steward of resources are everywhere. Imagine if you could manage your entire energy and utilities ecosystem from a single, unified dashboard. How much could your jurisdiction save? And what could you do with those savings? Presented by Dude Solutions.

Solutions Track Sessions : How Well Do You Know Your Community, Really?
09:45 AM - 10:45 AM
Local governments are challenged to overcome a variety of issues that face their communities, including social inequities, economic opportunity, infrastructure, and public safety. Understanding precedes action. Location intelligence accelerates understanding and helps local governments deploy tactics that make a difference. Presented by Esri.

Solutions Track Sessions : Overcoming the Income Disparity in Youth Sports
09:45 AM - 10:45 AM
A multitude of social and political factors, including cultural shifts and the defunding of school sports, have led to never-before-seen levels of inactivity and obesity in children in America, especially those who live in homes near or below the poverty line. Creating equity and inclusion for physical activity is critically important to the nation’s health. When children have limited access to sports and physical education in schools, our community parks and recreation assets need to step in to create free and reduced-fee play so that future generations develop physical literacy, inactivity rates drop, and these children reap the associated benefits. Presented by Sports Facilities Advisory | Sports Facilities Management.

Tours : VIP Zoo Tour
09:45 AM - 02:00 PM
Treat yourself to a behind-the-scenes tour of the Nashville Zoo at Grassmere. One of the top zoos in the nation, the Nashville Zoo is an international leader in conservation and animal care. This experience will offer you an inside look at the zoo’s operations and exhibits. You’ll visit the newly-expanded animal hospital and go inside the commissary, helping the zookeepers feed animals. You’ll see everything from the okapi to the flamingos and everything in between. Lunch will be on your own at the zoo before boarding the bus for your ride back to the convention center.Adults/youth, $200.

10:00 AM

Partners' Program : Partners’ Hot Topics Roundtable and Service Project
This activity is free but requires preregistration. Socialize, network, and engage in roundtable discussions of issues facing partners and families of local government managers. This is an excellent opportunity to share insights and learn from and network with your peers. Partners will be invited to volunteer on an annual service project. Light refreshments provided. Open to all registered partners.

11:00 AM

Session : Game of Life: Play it Right—Season 8
11:00 AM - 12:00 PM
Join us for this interactive and engaging trivia “game show” that will help educate the audience on maximizing the way you live and save. Subject matter experts in health and wellness and finance will provide information we all need to know as we work, play and live the Game of Life. 18

Session : Host an ICMA Local Government Management Fellow
11:00 AM - 12:00 PM
For 15 years, the Local Government Management Fellowship has been helping jumpstart the public service careers of some of the country’s most talented graduates. Learn how the program has changed lives and what your community stands to gain by hosting a fellow.

Session : Innovation in the Fire and Rescue Services
11:00 AM - 12:00 PM
ICMA and the Center for Public Safety Excellence have commissioned a report on possible approaches for increasing innovation in the fire and rescue services. Join this session to hear the preliminary findings and to share your thoughts on what the report has to offer for your community.

Session : Just Beyond the Campus
11:00 AM - 12:00 PM
College communities face an ever-rotating student population and special challenges in engaging around and enforcing local codes in off-campus neighborhoods. International Town and Gown Association members and others will explore practical approaches to get results.

Session : Laying the Foundation: Fundamentals for First-Time Administrators and Managers
11:00 AM - 12:00 PM
Congratulations! You’ve landed your first position as a local government administrator. Now what? This session will provide an overview of the key building blocks to ensure that you’re on the road to success, including working with elected officials before, during, and after elections; establishing roles, responsibilities, and a team approach; and guidelines for effective communications with staff, residents, and other stakeholders.

Session : Navigating Your Worst Day at Work: Response and Recovery from a Line of Duty Death
11:00 AM - 12:00 PM
Can you prepare for the unthinkable? Are you prepared to handle the media, community and staff response to the loss of life among your staff? Learn about what went well, what didn’t, ways to improve, and move forward from municipal managers who have been there.

Session : What to Do When Your Retail Recruitment Efforts Are Stuck
11:00 AM - 12:00 PM
Retail recruitment can be a long and frustrating process. If your retail development efforts have hit a roadblock, don’t give up! In this session, we will discuss practical steps you can take to help your staff troubleshoot your community’s development strategy and get back on track. 6, 7

11:30 AM

Solutions Track Sessions : Big Leaps with Small Budgets: Actionable Steps for Using Data to Increase Public Trust
11:30 AM - 12:30 PM
A local government of any size can take immediate steps toward data-driven decision making and meaningful citizen engagement, even without a large budget. The city of Henderson, Nevada, provides an excellent illustration of creative data use that is accessible to all. Henderson’s innovative contribution to the community is its recognition that data is best utilized by those it affects the most, not just experts. Based on that understanding, the city has updated processes without retraining or hiring new staff. This session will explore Henderson’s successful projects, such as its custom internal and public-facing GIS applications (including crime search, watering groups, zoning, sex offenders, and HOAs), that allowed the city to implement new, more advanced software without drastically changing the internal processes that were already in place. Presented by Tyler Technologies.

Solutions Track Sessions : Giving New Life to Old Records in Plymouth, Massachusetts
11:30 AM - 12:30 PM
More than one-third of organizations report that the volume of information and data they accept will grow more than five-fold in just the next two years. This presents a challenge because of storage capacity and costs, the need for careful handling of historical records, and making it easy for the public to find and access documents. Using the case study of Plymouth, Massachusetts, this session will suggest strategies for managing an overwhelming volume of records now and well into the future. Any jurisdiction can benefit from hearing how Plymouth’s records management program solves storage challenges, protects against fire and other threats, and positions future generations to understand their past. Presented by Avenu Insights & Analytics.

Solutions Track Sessions : How New Technology Can Uncover Hidden Capacity in Your Local Government
11:30 AM - 12:30 PM
Traditional, largely Excel-driven budgeting and performance management systems make for inefficient processes and, frankly, waste time and taxpayer dollars. However, modern government technology greatly boosts efficiency and increases collaboration throughout the government. This session will demonstrate how innovative technology strategies have enabled local governments to save the equivalent of a full-time employee and more because of technology initiatives. Presented by OpenGov.

12:45 PM

Field Demonstration : Franklin Main Street
12:45 PM - 04:00 PM
The city of Franklin has a lovingly preserved downtown that serves as both an economic hub and the community’s gathering place. Franklin’s downtown has been recognized by organizations such as the National Trust for Historic Preservation and the American Planning Association. Publications ranging from the New York Times to Rolling Stone have featured the city. The bus trip takes 30 minutes. $25

Field Demonstration : Waste to Fertilizer: BioSolids Treatment Plant
12:45 PM - 03:15 PM
The city of Nashville has adopted an environmental solution for solid disposal and a biosolid process that converts waste, producing high-grade reusable fertilizer pellets. Our hosts will also discuss how they capture gas and use it for running their plant. The bus trip takes 15 minutes. $25

01:00 PM

Solutions Track Sessions : Mobile Solutions Help Keep Office Doors "Open" and Lines Short
01:00 PM - 02:00 PM
What are local government officials to do when lines are long and budgets are tight? Adding resources is not an option, yet citizen complaints about wait times continue to pile up. This was the challenge facing department of motor vehicle offices in several counties. A new mobile solution proved to be the answer. It allowed residents to renew their vehicle registrations from anywhere at any time, even during the implementation of a new system. Hear how it can be used by your local government to increase customer satisfaction, reduce office traffic, and solve unique challenges such as temporary office closures. Presented by NIC, Inc.

01:30 PM

Films : Blue Goes Green
01:30 PM - 02:30 PM

Session : Capacity Building in Performance Management
01:30 PM - 02:30 PM
Whether you’ve got dedicated data analysis resources or not, capacity building is often a matter of leveraging staff and technology throughout the organization and among other stakeholders. Explore how to do that most effectively, from a performance culture to public engagement around open data.

Session : Decision Making during a Crisis
01:30 PM - 02:30 PM
On September 13, 2018, the over-pressurization of the low-pressure gas lines in the Merrimack Valley area of northeastern Massachusetts resulted in more than 130 fires, more than two dozen injuries, and at least one fatality. Learn how Merrimack Valley and the surrounding communities worked together to make critical and time-sensitive decisions to resolve the crisis. 5

Session : Lessons from Flint
01:30 PM - 02:30 PM
Gain insights from those who lived through the water crisis in Flint, Michigan, firsthand. This session will provide background on the challenges the city faced as well as how the city is moving the community forward after the disaster. 6, 9, 10

Session : Open Mind Required: Facing the U.S. Identity Crisis on Immigration
01:30 PM - 02:30 PM
The 2018 ICMA Local Government and Immigrant Communities survey showed that despite some language-related or cultural barriers, local governments continue to take steps to improve communication with immigrants in their communities and to engage with them on multiple levels. Learn strategies you can take back to your community. Co-sponsored by the Local Government Hispanic Network. 3

Session : Taking Advantage of Opportunity Zones
01:30 PM - 02:30 PM
The U.S. Department of Treasury has designated 8,700 Opportunity Zones around the country, places where millions of Americans continue to live below the poverty line. Get the latest news on Opportunity Zones (OZs) and Opportunity Funds, as well as strategic information for local government leaders and managers who have OZs in their communities.

Session : What Does It Take? Landing Leadership Positions
01:30 PM - 02:30 PM
How can emerging leaders prepare early in their careers to move into top positions? This session will focus on the preferred skills and professional qualities sought by those making hiring decisions, internal and external factors affecting recruitment, and what can be done to assist women and people of color in achieving leadership positions. Cosponsored by the Local Government Hispanic Network and the National Forum for Black Public Administrators. 1, 5

02:30 PM

Session : Leading through Tragedy
02:30 PM - 03:30 PM
How do you move forward when your fire chief and friend dies by suicide in a city vehicle? How does the community move on when its fire chief was born and raised in the city? How do you deal with accusations of bullying of staff by city council members? This session will explore and provide key takeaways for leading through a tragedy in your community. 5

02:45 PM

Films : The Medicine in Marijuana
02:45 PM - 03:15 PM

Session : Cities and Towns As Classrooms: Leveraging University Partnerships
02:45 PM - 03:45 PM
Do you ever feel that your community has untapped resources in nearby academic institutions? Hear how several local governments have leveraged university partnerships to further their sustainability goals while also building the capacity of universities as service providers and educators of the next generation of local government leaders. 2, 9, 10, 13

Session : Community Cohesion through the Arts
02:45 PM - 03:45 PM
Allocating public funds for arts and culture comes with some political risk, but it can be transformative. Investing in public art, performance venues, or related nonprofits can lead to economic growth, define a sense of place, promote diversity, and bring a community together. 2, 8

Session : Emerging Regulatory Arenas: Governing for the Future
02:45 PM - 03:45 PM
Fromride sharing to e-scooters to cannabis sales and short-termrentals,communities have the opportunity to get out in front of emerging regulatory areas. A panel of experts will discuss these challenges and suggest possible solutions. 11

Session : Everything You Wanted to Know about Cyber Risk (but Were Afraid to Ask!)
02:45 PM - 03:45 PM
What if your municipality’s computers were locked down and you were asked to pay a $30,000 Bitcoin ransom? Scary, right? Tackle the complex topic of security in the public sector and learn about programs and gain knowledge for better security practices.

Session : Leading with Love: The Heart of Success
02:45 PM - 03:45 PM
In today’s environment of fear and divisiveness, local government leaders would do well to replace that fear with a love-based culture. This session provides an overview of the tenets of Love-Based Leadership and evidence for its multifaceted organizational success. 1, 5

Session : The True Cost of Sustainability: Indirect Cost Maximization for Your Agency
02:45 PM - 03:45 PM
How does indirect cost impact your organization? How do you calculate your indirect cost to assure your maximum reimbursement? eCivis will discuss a case study on indirect costs, different methods of calculating it, and what it means to grants.

Set Up : Social Equity Performance Measurement
02:45 PM - 03:45 PM
While often viewed as a national issue, the problem of social and economic inequality manifests itself most clearly at the local level. As a result, many local governments have made social equity a central objective in their policies and programs and are adopting social equity measures in their performance management programs. Gain valuable insights from research conducted by one of ICMA’s 2018–2019 Local Government Research Fellows.

05:30 PM

Reception : Closing Evening Event: Wildhorse Saloon
05:30 PM - 09:30 PM
Spend the evening reconnecting with friends at this world-famous music and dance destination located in the heart of Music City’s entertainment district. Learn to line dance early, then hit the floor with an ’80s dance band to close the evening. Attendees will enjoy a full buffet dinner and drink tickets. Adults, $45; youth ages 6–16, $35; under 6 free. Price includes dinner, transportation, venue rental, entertainment, production, coordination, and gratuities.

Wednesday

10:00 AM

Tours : Belle Meade Plantation
10:00 AM - 12:30 PM
Enjoy the beloved historical site of Belle Meade Plantation. This is the only place where guests can taste Belle Meade wines alongside southern delicacies. Led by a guide, you’ll learn about the historical significance of the plantation and its beautiful Greek-Revival mansion. Belle Meade is most notable for its enduring contribution as a world-renowned thoroughbred farm. An extensive list of Kentucky Derby winners can trace their bloodline to this farm. Travel time is about 20 minutes each way. Adults/youth, $125.