One of the critical missions of any local government is to provide for the health and safety of its citizens.
Sound crisis communications practices can go a long way toward helping citizens and local government personnel understand and deal with dangerous situations in a timely and prudent manner.
This InFocus Report presents effective crisis communication strategies to help you translate information about a hazard into language your citizens, personnel, and the media will clearly understand.
Download this InFocus Report to learn
- The ten steps of the crisis communication process
- How to prepare a crisis communication plan
- How to develop a core crisis message.
About the Author:
Mary L. Walsh is principal associate of Climate Change Learning and Information Consulting (CCLIC), and adjunct professor of public administration. She is a former manager of training and safety, director of public works, and chief administrative officer.
(2014, vol. 46, no. 1)