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Getting Started: Performance Management for Local Government, second edition, [PDF]

Getting Started: Performance Management for Local Government, second edition, [PDF]

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Quick Overview
A comprehensive introduction to performance measurement and management for local governments in a new interactive PDF format. Covers setting up a program, defining meaningful metrics, ensuring data q ...
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ISBN: 978-0-87326-434-1
Year published: 2019
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Availability: In stock

This book is for local governments that have not yet started measuring performance and those that have taken the first steps and want to make the best possible use of the data they collect. Using a question-and-answer format, this interactive PDF takes the reader step by step through setting up a performance measurement and management program, defining the most meaningful metrics to track, ensuring data quality, and using data to make management decisions. In addition to providing sound advice, it includes website links and graphic illustrations showing how local governments have shared performance information with elected officials and the public in accessible and creative ways.
Learn how to:
  • Select key goals and useful measures
  • Get buy-in from staff and elected officials
  • Collect and analyze data
  • Select comparison jurisdictions for benchmarking
  • Communicate performance data to various audiences
  • Use data to support decision making.

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